Job Summary
Fresher Jobs Hub is seeking a dedicated and technically skilled Technical Customer Support Engineer to join our growing support team. This role is ideal for individuals who are passionate about technology and customer service, and who thrive in problem-solving environments. As a Technical Customer Support Engineer, you will be responsible for assisting customers with technical issues, troubleshooting product-related concerns, and ensuring a seamless user experience. You will act as the bridge between customers and internal technical teams, delivering timely and effective solutions.
Key Responsibilities
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Provide first-level and second-level technical support to customers via email, chat, or phone.
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Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
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Guide customers step-by-step through problem-solving processes.
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Escalate complex technical issues to the appropriate internal teams when necessary.
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Maintain detailed records of customer interactions and technical issues in CRM systems.
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Assist in the creation of knowledge base articles, FAQs, and troubleshooting guides.
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Collaborate with product and engineering teams to report recurring issues and suggest improvements.
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Ensure high levels of customer satisfaction through prompt and professional communication.
Required Skills and Qualifications
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Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
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Strong understanding of operating systems (Windows, macOS, Linux).
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Basic knowledge of networking concepts such as TCP/IP, DNS, and VPN.
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Familiarity with software troubleshooting and debugging techniques.
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Excellent verbal and written communication skills in English.
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Strong customer service orientation with a problem-solving mindset.
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Ability to work independently and as part of a team.
Experience
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Freshers are encouraged to apply.
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0–2 years of experience in technical support, IT helpdesk, or a similar role is an added advantage.
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Internship or project experience in IT support or customer service will be beneficial.
Working Hours
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Flexible work-from-home or hybrid options available.
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Rotational shifts, including weekends and holidays, depending on business needs.
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Standard working hours: 8–9 hours per day with scheduled breaks.
Knowledge, Skills, and Abilities
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Strong analytical and troubleshooting skills.
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Ability to quickly learn new technologies and tools.
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Patience and empathy when dealing with customers.
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Time management skills with the ability to prioritize tasks effectively.
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Adaptability to work in a fast-paced, dynamic environment.
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Proficiency in using ticketing systems and remote support tools.
Benefits
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Competitive salary package with performance-based incentives.
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Work-from-home flexibility and remote work support.
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Comprehensive training and onboarding programs.
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Career growth opportunities within technical and leadership roles.
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Paid leave and holidays.
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Health and wellness benefits.
Why Join Fresher Jobs Hub?
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Opportunity to kickstart your career in the IT and customer support domain.
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Exposure to real-world technical challenges and solutions.
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Supportive and collaborative work environment.
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Continuous learning and professional development opportunities.
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Be part of a company that values innovation, customer satisfaction, and employee growth.
How to Apply
Interested candidates can apply by submitting their updated resume along with a brief cover letter highlighting their interest in the role. Shortlisted candidates will be contacted for an initial screening followed by technical and HR interviews.