Remote Customer Associate – Hindi Speaking Candidates Preferred
Mahindra Finance
Available Locations:
Chennai, Tamilnadu
Job Description
Job Summary
Mahindra Finance is seeking enthusiastic and customer-focused individuals to join our team as Remote Customer Associates. In this role, you will be responsible for providing seamless customer support and resolving inquiries via phone, email, and chat. This is an excellent opportunity for individuals who are fluent in Hindi and are looking to build a rewarding career while working from the comfort of their home.
Key Responsibilities
- Respond to customer inquiries through calls, emails, and chat in a professional and courteous manner.
- Provide accurate information about Mahindra Finance products, services, and account-related queries.
- Resolve customer issues efficiently and escalate complex cases to the concerned department when necessary.
- Maintain accurate records of customer interactions in the CRM system.
- Follow company policies, scripts, and procedures to ensure high-quality service.
- Contribute to the overall team performance by achieving individual and group targets.
Required Skills and Qualifications
- Fluency in Hindi (spoken and written) is mandatory; knowledge of English is an added advantage.
- Strong communication and interpersonal skills to handle customer interactions effectively.
- Basic computer literacy and familiarity with online communication tools.
- Ability to multitask, manage time efficiently, and work independently from home.
- Positive attitude with a problem-solving approach.
Experience
- Freshers are welcome to apply.
- Prior experience in customer service, call centers, or financial services will be an added advantage.
Working Hours
- Flexible shifts, with availability for 8-hour daily shifts.
- Both day and rotational shifts may be offered depending on business requirements.
Knowledge, Skills, and Abilities
- Knowledge of customer service processes and handling client queries.
- Ability to handle high-pressure situations with patience and empathy.
- Quick learner with the ability to adapt to new systems and tools.
- Strong attention to detail and active listening skills.
Benefits
- Competitive salary with performance-based incentives.
- Work-from-home convenience with flexible schedules.
- Training and career development opportunities in a leading finance company.
- Health and wellness benefits as per company policy.
- Employee discounts on selected financial products.
Why Join Mahindra Finance?
- Be a part of one of India’s most trusted and reputed financial institutions.
- Enjoy a work-from-home lifestyle while contributing to customer satisfaction.
- Gain opportunities for career growth and skill development in the financial services industry.
- Experience a supportive and inclusive work culture that values employee well-being.
How to Apply
Interested candidates can apply by sending their updated resume to the Mahindra Finance careers portal or email ID provided in the job listing. Shortlisted candidates will be contacted for a virtual interview and training session.