Customer Service Telecaller - Handle Inquiries and Provide Solutions

The Elite Job

Available Locations: Varanasi, Uttar Pradesh

Job Description

Job Title: Customer Service Telecaller – Handle Inquiries and Provide Solutions


Location: Remote / Office-Based


Job Type: Full-Time / Part-Time / Contract


Experience Level: Entry-Level to Intermediate


We are looking for a friendly, professional Customer Service Telecaller to join our team. As a telecaller, you will be responsible for answering customer inquiries, providing solutions, and ensuring a positive experience. This is an excellent opportunity for someone with strong communication skills who enjoys helping others.



Key Responsibilities



  • Answer inbound customer calls and respond to inquiries related to products or services

  • Provide accurate information about products, services, pricing, and policies

  • Handle customer complaints and provide solutions or escalate issues when necessary

  • Update customer records in the system and track inquiries for follow-up

  • Maintain a high level of customer satisfaction through active listening and resolution

  • Promote company products and services where appropriate

  • Meet performance metrics such as call handling time, resolution time, and customer satisfaction



Requirements



  • Excellent verbal communication skills and a clear, friendly phone voice

  • Ability to understand customer needs and provide solutions efficiently

  • Strong listening skills and patience to handle customer inquiries effectively

  • Basic computer literacy and knowledge of CRM software (preferred)

  • Positive attitude and willingness to learn

  • Previous experience in customer service or telecalling is a plus but not required



What We Offer



  • Flexible Working Hours: Full-time or part-time shifts, with the option to work remotely

  • Training Provided: On-the-job training to help you succeed

  • Competitive Pay: Attractive salary with performance-based incentives

  • Career Growth: Opportunities for advancement and skill development

  • Supportive Team: Collaborative and friendly work environment



How to Apply


Please submit your resume, along with a brief cover letter explaining why you’re a good fit for this position. If you have prior telecalling or customer service experience, feel free to share examples of your work or achievements.



This Customer Service Telecaller role is perfect for individuals who are enthusiastic, enjoy working with people, and want to contribute to a positive customer experience. Apply today and become a key member of our customer support team!

Apply Now

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