Job Summary:

MNC Jobs is seeking enthusiastic and customer-focused individuals for an International Voice Process Executive role. This is a work-from-home opportunity, offering candidates the chance to interact with international clients and provide exceptional customer service via voice support. The ideal candidate should have excellent communication skills, a professional demeanor, and the ability to handle customer queries efficiently. If you are looking for a remote role in a dynamic environment, this opportunity is for you!

Key Responsibilities:

• Handle inbound and outbound calls to assist international customers.
• Provide accurate and timely information related to products, services, and policies.
• Resolve customer issues, complaints, and inquiries professionally.
• Follow company scripts and protocols to ensure high-quality customer interactions.
• Maintain and update customer records in the CRM system.
• Adhere to service level agreements (SLAs) and quality guidelines.
• Collaborate with internal teams to escalate and resolve complex issues.
• Stay up to date with company policies, procedures, and product knowledge.

Required Skills and Qualifications:

• Excellent verbal communication skills in English (neutral accent preferred).
• Strong customer service and problem-solving abilities.
• Ability to handle high-pressure situations and multitask effectively.
• Basic computer skills, including proficiency in MS Office and CRM software.
• Good listening skills and attention to detail.
• Self-motivated, disciplined, and able to work independently.
• Prior experience in customer support or voice process roles is an advantage but not mandatory.

Experience:

• Freshers and experienced candidates are welcome to apply.
• Previous experience in an international voice process, BPO, or call center environment is a plus.

Working Hours:

• Flexible shifts available (including night shifts for international support).
• Rotational shifts based on business requirements.
• Candidates must be willing to work in different time zones as per international client needs.

Knowledge, Skills, and Abilities:

• Understanding of customer service best practices.
• Ability to work in a fast-paced environment.
• Strong interpersonal skills and a positive attitude.
• Willingness to learn and adapt to new technologies and processes.

Benefits:

• Work-from-home flexibility with a stable income.
• Competitive salary and performance-based incentives.
• Training and career development opportunities.
• Health benefits and paid leaves (subject to company policy).
• Exposure to international work culture and professional growth.

Why Join Us?

• Opportunity to work with a leading global company.
• Gain valuable experience in international customer service.
• Work in a diverse and inclusive environment.
• Career progression opportunities in a rapidly growing industry.

How to Apply:

Interested candidates can apply online by submitting their updated resume. Shortlisted applicants will be contacted for an initial screening interview.

Join us today and start your career in international customer service from the comfort of your home!