Job Summary:

MNC Jobs is seeking enthusiastic and customer-focused individuals for Remote Customer Support Voice roles. This is an excellent opportunity for freshers who want to start a career in customer service and gain valuable experience in a corporate environment. You will be responsible for handling inbound and outbound calls, resolving customer queries, and ensuring excellent customer satisfaction.

Key Responsibilities:

• Answer customer calls professionally and provide information about products/services.
• Resolve customer complaints and issues with patience and efficiency.
• Escalate unresolved queries to the appropriate department.
• Maintain accurate records of customer interactions.
• Follow communication scripts and guidelines to enhance customer experience.
• Meet daily and monthly performance targets.
• Stay updated with company policies, offers, and procedures.

Required Skills and Qualifications:

• Excellent verbal communication skills in English and Hindi (or regional language as required).
• Strong problem-solving abilities and active listening skills.
• Ability to work independently and handle stressful situations.
• Basic computer knowledge and familiarity with CRM tools is a plus.
• Ability to multitask and manage time efficiently.

Experience:

• No prior experience required; freshers are encouraged to apply.
• Candidates with prior experience in customer service, call centers, or BPO will have an advantage.

Working Hours:

• Flexible work shifts available (Day/Night shifts).
• Full-time: 8-hour shift, 5 or 6 days a week.
• Part-time: Minimum 4-hour shifts available.
• Weekend shifts may be required based on company needs.

Knowledge, Skills, and Abilities:

• Good command over spoken and written English.
• Ability to adapt to new software and communication platforms.
• Strong interpersonal skills and customer-focused approach.
• Willingness to learn and improve performance based on feedback.

Benefits:

• Work-from-home opportunity with flexible shifts.
• Competitive salary and performance-based incentives.
• Training and career development programs.
• Friendly and supportive work environment.
• Opportunity to work with a global brand and gain industry experience.

Why Join Us?

• No prior experience required – perfect for freshers!
• Work from the comfort of your home.
• Career growth opportunities with internal promotions.
• Regular training sessions to improve customer handling skills.
• Get experience working with a reputed MNC.

How to Apply:

Interested candidates can apply by submitting their resume through our official website or job portal. Shortlisted candidates will be contacted for a telephonic interview.

Apply now and start your journey in customer support with MNC Jobs!