Job Summary:

MNC Jobs is looking for International BPO Executives to join our dynamic customer support team. As a remote BPO Executive, you will be responsible for handling international customer queries, resolving issues, and ensuring a high level of customer satisfaction. This is an excellent opportunity for individuals looking to build a career in the BPO industry with flexible working hours and great earning potential.

Key Responsibilities:

• Handle inbound and outbound calls, emails, or chat support for international clients.
• Assist customers with inquiries, complaints, and technical support issues in a professional manner.
• Follow call scripts, company protocols, and quality guidelines while interacting with customers.
• Identify customer needs and provide effective solutions to enhance their experience.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Work collaboratively with team members to meet performance and service level targets.
• Stay updated on company policies, products, and services to offer accurate information.
• Adhere to shift schedules and meet daily productivity goals.

Required Skills and Qualifications:

• Education: High school diploma or equivalent (Bachelors degree preferred).
• Languages: Fluency in English (verbal and written) is mandatory. Additional languages will be a plus.
• Technical Skills: Basic computer knowledge and familiarity with CRM software.
• Communication: Excellent verbal and written communication skills with a neutral accent.
• Customer Service Mindset: Strong problem-solving and interpersonal skills.
• Adaptability: Ability to handle high-pressure situations and multitask efficiently.
• Typing Speed: Minimum 30-40 words per minute.

Experience:

• Fresher or Experienced candidates can apply.
• Prior experience in International BPO, Call Center, or Customer Service is an advantage.
• Experience in handling US/UK/Australian clients is preferred.

Working Hours:

• Flexible shifts (Day, Night, or Rotational).
• Candidates should be comfortable working in different time zones as per international client requirements.
• Weekend shifts may be required.

Knowledge, Skills, and Abilities:

• Understanding of BPO industry standards and customer service protocols.
• Ability to manage stress and work efficiently in a fast-paced environment.
• Strong attention to detail and accuracy in handling customer interactions.
• Willingness to learn and adapt to new technologies and processes.
• Self-motivated with the ability to work independently and as part of a team.

Benefits:

• Work from home opportunity with a stable income.
• Attractive salary + performance-based incentives.
• Paid training and career growth opportunities.
• Opportunity to work with global clients.
• Health benefits and leave policies as per company norms.
• Monthly performance bonuses and rewards.

Why Join Us?

• Fast-growing international BPO company.
• 100% remote work flexibility.
• Competitive salary packages and career progression opportunities.
• Supportive and inclusive work culture.
• Comprehensive training for freshers to develop customer service skills.

How to Apply?

Interested candidates can apply by:

1. Submitting their updated resume to our official careers portal.
2. Emailing their application to us.
3. Applying via job portals with the subject Application for International BPO Executive – Work from Home.
4. Shortlisted candidates will be contacted for a virtual interview.