Job Summary

MNC Jobs is seeking a Remote Technical Support Specialist to provide exceptional technical assistance to our customers. As a key part of our support team, you will be responsible for troubleshooting software, hardware, and network issues, ensuring a seamless experience for users. This role offers flexible work options, allowing you to work from home while delivering top-tier support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing technical support and solutions.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Guide customers through step-by-step problem resolution.
• Escalate complex technical problems to senior support engineers or relevant teams.
• Document customer interactions and technical issues in the ticketing system.
• Assist with software installations, updates, and system configurations.
• Provide guidance on best practices, security measures, and preventive maintenance.
• Collaborate with internal teams to enhance product knowledge and customer service.
• Ensure high customer satisfaction by delivering quick and efficient solutions.

Required Skills and Qualifications

• Strong knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with network configurations, routers, VPNs, and firewalls.
• Experience troubleshooting software applications, cloud platforms, and mobile devices.
• Excellent verbal and written communication skills.
• Ability to multi-task and handle multiple customer inquiries efficiently.
• Strong problem-solving and analytical skills.
• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) is a plus.
• Basic knowledge of programming or scripting languages (Python, PowerShell) is an advantage.

Experience

• 1-3 years of experience in technical support, IT helpdesk, or customer service.
• Entry-level candidates with strong technical knowledge and customer service skills may be considered.

Working Hours

• Flexible work options (Full-time or Part-time).
• Shift-based schedules available, including day, night, and weekend shifts.

Knowledge, Skills, and Abilities

• Strong understanding of technical troubleshooting methodologies.
• Ability to explain complex technical issues in a simple, user-friendly manner.
• Customer-oriented mindset with a focus on patience and problem resolution.
• Ability to work independently and as part of a remote support team.
• Strong time management and organizational skills.

Benefits

• Work from home with flexible hours.
• Competitive salary and performance-based incentives.
• Training and development programs to enhance technical skills.
• Career growth opportunities within the company.
• Health and wellness benefits (for eligible employees).
• Access to company-sponsored certifications and learning resources.

Why Join Us?

• Be part of a dynamic and growing global company.
• Work in a collaborative and tech-driven environment.
• Opportunity to expand your technical knowledge and career prospects.
• Enjoy a flexible work schedule that promotes work-life balance.

How to Apply

Interested candidates can apply by sending their resume and cover letter to us with the subject line: Application – Remote Technical Support Specialist.

Apply today and become part of a team that values technical excellence and customer satisfaction! 🚀