Job Summary:

We are seeking a highly motivated and dynamic Female Voice Process Executive to join our team for a Work from Home opportunity. The ideal candidate will have strong communication skills and a customer-centric approach, contributing to the success of our voice process operations. As a Voice Process Executive, you will handle inbound and outbound calls, providing excellent service and support to our customers, ensuring satisfaction and addressing queries with a professional attitude.

Key Responsibilities:

• Answering inbound customer calls and addressing queries in a timely and professional manner.
• Handling outbound calls for customer feedback, surveys, and follow-ups.
• Resolving customer issues, complaints, and concerns with effective solutions.
• Providing product or service information as requested by customers.
• Maintaining customer records and updating information in the system.
• Ensuring first call resolution and high-quality service delivery.
• Adhering to the companys call handling procedures and quality standards.
• Collaborating with the team to improve service efficiency and customer satisfaction.
• Handling calls in a polite, empathetic, and professional manner.
• Meeting performance targets related to call quality, resolution time, and customer satisfaction.

Required Skills and Qualifications:

• Excellent verbal communication skills with a clear, confident, and pleasant tone.
• Ability to multitask and handle high call volumes effectively.
• Basic computer skills and the ability to navigate different software programs.
• Strong problem-solving skills and customer service orientation.
• Good listening skills and the ability to work under pressure.
• Ability to maintain professionalism and positive rapport with customers.
• Previous experience in a customer service or voice process role is an advantage.
• Fluency in English and additional language proficiency (if required) is a plus.

Experience:

• A minimum of 1-2 years of experience in a customer service or voice process role is preferred.
• Freshers with a strong interest in customer service are also welcome to apply.
• Previous work experience in a work-from-home or remote setup is an advantage.

Working Hours:

• Full-time position with flexible working hours.
• Rotational shifts, including weekends and holidays (if required), to ensure 24/7 customer support.
• Work from home setup with flexibility based on business needs.

Knowledge, Skills, and Abilities:

• Communication: Strong verbal communication skills to interact effectively with customers.
• Technical: Basic knowledge of MS Office and CRM tools.
• Problem Solving: Quick-thinking ability to resolve customer issues efficiently.
• Customer-Focused: Ability to understand and address customer needs promptly.
• Time Management: Ability to handle multiple calls and meet deadlines while maintaining service quality.
• Adaptability: Willingness to adapt to changing work processes and customer demands.

Benefits:

• Competitive Salary with performance-based incentives.
• Flexible working hours and work from home option.
• Health insurance and wellness benefits.
• Training and Development programs to help you grow professionally.
• Paid leave and holidays.
• Opportunities for career advancement in a dynamic work environment.

Why Join:

• Join a global leader in customer service and voice process management.
• Be part of a diverse team that fosters creativity, growth, and collaboration.
• Experience a flexible work-from-home setup, allowing you to maintain a healthy work-life balance.
• Grow your skills in a supportive, team-oriented environment with opportunities for career advancement.
• Enjoy competitive pay and a comprehensive benefits package that supports your well-being.

How to Apply:

Interested candidates are invited to apply by submitting their updated resume along with a cover letter detailing their relevant experience and why they are a perfect fit for the position. Applications can be sent to us or through our job portal.

MNC Jobs is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply.