Job Summary

MNC Jobs is seeking dedicated and detail-oriented Remote Email Support Specialists to provide exceptional customer support via email. This is an excellent opportunity for female freshers looking to start their career in a work-from-home role. The ideal candidate will have strong written communication skills, the ability to resolve customer queries efficiently, and a customer-centric approach.

No prior experience is required as comprehensive training will be provided.

Key Responsibilities

• Respond promptly and professionally to customer emails, addressing inquiries, complaints, and requests.
• Troubleshoot and resolve customer issues related to products, services, orders, or account management.
• Maintain accurate records of customer interactions and updates in the system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Ensure a high level of customer satisfaction by providing timely and helpful responses.
• Follow company guidelines and standard email response templates to maintain brand consistency.
• Continuously improve knowledge about company products, services, and policies.

Required Skills and Qualifications

• Strong written communication skills with excellent grammar and spelling.
• Ability to multitask and manage multiple email queries efficiently.
• Basic computer skills, including knowledge of email applications and customer service tools.
• Problem-solving mindset with attention to detail.
• Patience and empathy in handling customer inquiries.
• Ability to work independently in a remote setup with minimal supervision.
• Familiarity with CRM software (preferred but not mandatory).

Experience

• No prior experience required. Freshers are encouraged to apply.
• Any experience in customer service, email handling, or online support is a plus.

Working Hours

• Flexible work schedule: Full-time or part-time options available.
• Rotational shifts may apply based on business requirements.
• Weekend or evening shifts may be required in some cases.

Knowledge, Skills, and Abilities

• Strong understanding of professional email etiquette.
• Ability to handle large volumes of emails efficiently.
• Fast learner with adaptability to new tools and processes.
• Commitment to delivering high-quality customer service.
• Self-motivated and proactive work approach.

Benefits

• Work from home – Enjoy the flexibility of a remote work environment.
• Paid training – Learn essential skills and develop expertise in email support.
• Career growth opportunities – Potential to move into senior customer support or managerial roles.
• Performance-based incentives – Earn rewards for outstanding performance.
• Supportive work culture – Join a team that values diversity and inclusivity.

Why Join MNC Jobs?

• No prior experience needed – Ideal for freshers looking to kickstart their careers.
• 100% remote work – Eliminate commute time and work from the comfort of your home.
• Comprehensive training – Get trained by experts to develop your skills.
• Competitive salary & benefits – Earn a stable income with growth potential.
• Work-life balance – Flexible working hours to suit your schedule.

How to Apply

Interested candidates can apply by:

1. Submitting their updated resume via email to us.
2. Completing the online application form.
3. Attending an online interview upon selection.

Apply now and start your journey as a Remote Email Support Specialist with MNC Jobs!