Job Summary

Progressive Technology is seeking motivated, customer-oriented individuals for the role of Work-from-Home IT Support Specialist. This entry-level position is perfect for individuals looking to start or grow their career in the tech industry while enjoying the flexibility of working remotely. You will provide technical support to customers, troubleshoot issues, and ensure timely resolutions, all while delivering exceptional customer service.

This is an excellent opportunity to join a dynamic team that values innovation, collaboration, and continuous growth.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat to troubleshoot and resolve technical issues.
• Diagnose and resolve hardware, software, and network-related problems.
• Guide customers through step-by-step problem-solving processes.
• Document issues, resolutions, and updates in the system accurately.
• Escalate complex issues to higher-level technical teams when necessary.
• Provide basic training and support to customers on software and hardware usage.
• Maintain a high level of professionalism and empathy while handling customer concerns.

Required Skills and Qualifications

• Strong interest in technology and IT support.
• Excellent communication skills, both written and verbal.
• Ability to troubleshoot technical problems with logical reasoning.
• Basic knowledge of operating systems, networks, and hardware components.
• Comfortable working independently and managing time effectively in a remote environment.
• Proficient in using collaboration tools (e.g., Slack, Zoom, Microsoft Teams).

Experience

• No prior experience is required, but a passion for technology and problem-solving is a must.
• Training will be provided for entry-level candidates.

Working Hours

• Flexible schedules available.
• Full-time and part-time positions with shifts covering weekdays and weekends.

Knowledge, Skills, and Abilities

• Basic understanding of IT concepts such as network configurations, troubleshooting methods, and software installation.
• Ability to stay calm under pressure and maintain a positive attitude.
• Strong organizational and multitasking skills.
• A customer-first mindset with a willingness to learn and adapt.

Benefits

• Competitive entry-level salary with performance bonuses.
• Work-from-home flexibility with provided IT equipment.
• Health, dental, and vision insurance for full-time employees.
• Paid training and opportunities for professional certification.
• Career advancement pathways within Progressive Technology.
• Paid time off, including vacation and sick leave.

Why Join Progressive Technology?

At Progressive Technology, we pride ourselves on fostering a supportive and inclusive culture where your growth matters. Whether you are starting your career in IT or looking to develop your skills further, we offer resources and mentorship to help you thrive. Be part of a company that embraces innovation and values work-life balance.

How to Apply

Ready to kickstart your career in IT support?

• Submit your resume and a brief cover letter highlighting your interest in the role to us.
• Applications will be reviewed on a rolling basis, so apply early to secure your spot!

Join Progressive Technology today and make an impact in the tech world from the comfort of your home!