Job Summary

Progressive Technology is seeking a passionate and results-driven Remote Customer Success Manager to join our dynamic team in the SaaS/software industry. This role is pivotal in fostering client relationships, ensuring customer satisfaction, and driving product adoption. You will collaborate with various teams to enhance customer experience, resolve challenges, and contribute to long-term client retention and success.

Key Responsibilities

• Act as the primary point of contact for assigned customer accounts, ensuring a seamless onboarding and ongoing experience.
• Proactively monitor customer health metrics and identify opportunities to increase customer satisfaction and product usage.
• Develop and implement strategies to reduce churn and improve client retention.
• Conduct regular check-ins, product training sessions, and business reviews with clients.
• Understand customer needs, recommend tailored solutions, and ensure clients derive maximum value from our SaaS products.
• Collaborate cross-functionally with sales, product, and support teams to address customer inquiries and challenges.
• Gather customer feedback and work with internal teams to drive product improvements.
• Maintain up-to-date customer records and progress in CRM tools.

Required Skills and Qualifications

• Bachelors degree in Business, Communications, Information Technology, or a related field.
• Proven experience in a customer success, account management, or client-facing role within the SaaS or software industry.
• Exceptional communication and interpersonal skills with the ability to build strong client relationships.
• Strong problem-solving and critical-thinking skills with a customer-centric mindset.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools.
• Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
• Technical aptitude and the ability to understand and articulate SaaS product functionality.

Experience

• 3+ years of experience in a customer success or similar role within the SaaS/software industry.
• Demonstrated success in reducing churn and increasing customer retention and satisfaction.

Working Hours

• Flexible working hours aligned with global customer needs.
• Core availability required during standard business hours for client interactions and team collaboration.

Knowledge, Skills, and Abilities

• In-depth understanding of SaaS business models and customer success best practices.
• Excellent project management and organizational skills.
• Ability to work independently with minimal supervision while meeting deadlines and achieving goals.
• Proficiency in data analysis and reporting to assess customer health and engagement.
• Passion for technology and continuous learning.

Benefits

• Competitive salary with performance-based bonuses.
• Fully remote position with flexible work arrangements.
• Comprehensive health insurance and wellness benefits.
• Generous paid time off and company holidays.
• Professional development opportunities, including training and certifications.
• Access to cutting-edge tools and software for seamless remote collaboration.
• Inclusive and supportive company culture that values diversity and innovation.

Why Join Progressive Technology?

At Progressive Technology, we are committed to empowering businesses with innovative SaaS solutions that drive success. Joining our team means becoming part of a forward-thinking company that values growth, creativity, and collaboration. We prioritize our employees well-being and offer opportunities to advance your career in a remote-first, flexible environment.

How to Apply

Interested candidates are invited to submit their resume and a tailored cover letter highlighting their relevant experience and skills to us. Please include Remote Customer Success Manager Application in the subject line.

Applications will be reviewed on a rolling basis, so apply early to ensure consideration. We look forward to hearing from you!