Job Summary

Progressive Technology is seeking dedicated and customer-focused bilingual (English/Spanish) Call Center Agents to join our work-from-home team. This role requires you to deliver exceptional customer service and support to a wide range of clients, providing effective solutions and maintaining customer satisfaction. As a remote agent, you will utilize your communication and problem-solving skills to assist customers in a professional and timely manner.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with inquiries, complaints, and technical issues.
• Provide accurate information about products, services, and company policies.
• Resolve customer concerns efficiently, ensuring high levels of satisfaction.
• Document customer interactions and update the system with relevant details.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet daily, weekly, and monthly performance metrics, including quality assurance and call volume targets.
• Demonstrate empathy, professionalism, and active listening on every call.

Required Skills and Qualifications

• Fluency in both English and Spanish (spoken and written).
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to remain calm and professional during high-pressure situations.
• Proficient in using computers, including CRM tools and call center software.
• Strong organizational and time management skills.
• High-speed internet connection and a quiet, dedicated workspace.

Experience

• Prior experience in a call center, customer service, or related field is preferred.
• Experience working remotely is an advantage.
• Familiarity with CRM systems and ticketing platforms is a plus.

Working Hours

• Flexible work-from-home schedule, with full-time and part-time shifts available.
• Must be available to work evenings, weekends, and holidays as required.

Knowledge, Skills, and Abilities

• Ability to quickly learn and adapt to new tools, systems, and processes.
• Understanding of customer service best practices and call center operations.
• Multitasking capability, with attention to detail and accuracy.
• Strong cultural awareness to effectively communicate with a diverse customer base.

Benefits

• Competitive hourly rate plus performance-based bonuses.
• Paid training and ongoing professional development opportunities.
• Flexible work-from-home setup.
• Health, dental, and vision insurance (for full-time employees).
• Paid time off and holiday pay.
• Employee wellness programs and resources.

Why Join Progressive Technology?

At Progressive Technology, we value our employees and strive to create a supportive and inclusive work environment. As a part of our team, you will enjoy the freedom of remote work, access to cutting-edge tools and technology, and the opportunity to grow within a progressive and dynamic company. Your contributions will directly impact the satisfaction of our customers and the success of our business.

How to Apply

Ready to join the team? Please submit your application by sending your resume and a brief cover letter outlining your experience and bilingual proficiency to us. Be sure to include Bilingual Call Center Agent Application in the subject line. Applications will be reviewed on a rolling basis, so apply today!