Job Summary

Progressive Technology is seeking enthusiastic and customer-focused individuals to join our team as Remote Chat Support Agents. This is a fantastic opportunity to work from home, assist customers via live chat, and grow your career in a supportive, fast-paced, and innovative environment. No prior experience is required, as comprehensive training will be provided to help you succeed in this role.

As a Chat Support Agent, you will be the first point of contact for our customers, delivering exceptional support and ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries through live chat promptly and professionally.
• Identify and resolve customer concerns while providing accurate information about products or services.
• Escalate complex issues to the appropriate team when necessary.
• Maintain detailed and accurate records of customer interactions in the system.
• Ensure high customer satisfaction through efficient problem-solving and friendly communication.
• Meet or exceed performance metrics, including response times, customer satisfaction, and resolution rates.
• Collaborate with team members and share feedback to improve processes.

Required Skills and Qualifications

• Excellent written communication skills, including grammar and typing speed.
• Strong problem-solving skills with attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• A positive attitude with a customer-first mindset.
• Proficiency in using basic computer applications and navigating the internet.
• High level of empathy, patience, and professionalism.

Experience

• No prior experience is necessary, but experience in customer service, support roles, or similar fields is an advantage.
• Comprehensive training will be provided to ensure success in the role.

Working Hours

• This position operates on a 24/7 shift schedule. Flexibility to work evenings, weekends, and holidays is required.
• Full-time and part-time positions are available.

Knowledge, Skills, and Abilities

• Ability to work independently and stay motivated in a remote environment.
• Comfortable handling a high volume of chats while maintaining quality.
• Adaptability to learn new tools and systems quickly.
• Effective time management and organizational skills.

Benefits

• Competitive hourly pay with performance-based incentives.
• Paid training and opportunities for professional growth.
• Flexible working hours to accommodate your lifestyle.
• Work-from-home convenience with no commuting required.
• Access to health and wellness programs.
• Inclusive and collaborative company culture.

Why Join Progressive Technology?

At Progressive Technology, we value our employees and prioritize their growth and well-being. By joining our team, you will be a part of a forward-thinking company that embraces innovation and values your contributions. We provide all the tools and support you need to excel while fostering a collaborative environment where ideas are encouraged.

How to Apply

Ready to kick-start your career with us? Submit your application through our website, including your resume and a brief cover letter explaining why you are the ideal candidate for this role. Applications will be reviewed on a rolling basis, so apply now to secure your spot!

Join Progressive Technology today and help us make a difference, one chat at a time!