Job Summary

MNC Jobs is seeking enthusiastic, customer-focused individuals to join our Customer Support & Call Center team. This part-time opportunity is ideal for students looking to gain professional experience while balancing their studies. As a Customer Support Representative, you will handle customer inquiries, provide resolutions, and deliver excellent service via phone, email, or chat. Join us to build your skills in a dynamic, supportive work environment!

Key Responsibilities

• Respond to customer inquiries promptly and professionally through phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Maintain and update customer records in the system accurately.
• Escalate complex issues to the appropriate departments when necessary.
• Adhere to company policies, procedures, and quality standards during all customer interactions.
• Contribute to team meetings and offer suggestions for process improvements.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer-oriented attitude.
• Basic computer skills, including proficiency in MS Office and typing.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills with a proactive approach to handling customer concerns.

Experience

• No prior experience is required; training will be provided.
• Experience in customer service, sales, or a similar role is a plus.

Working Hours

• Flexible part-time schedules to accommodate students.
• Shifts available during evenings, weekends, and holidays.

Knowledge, Skills, and Abilities

• Familiarity with customer service principles and practices is advantageous.
• Ability to remain calm and composed in high-pressure situations.
• A positive attitude, patience, and empathy when dealing with customers.
• Teamwork and collaboration skills.

Benefits

• Competitive hourly pay.
• Flexible scheduling tailored to students academic commitments.
• Comprehensive training program.
• Opportunity to gain valuable professional experience.
• Friendly and inclusive work environment.

Why Join MNC Jobs?

At MNC Jobs, we are dedicated to fostering the growth of our team members. As a part-time employee, you will gain hands-on experience in customer support, enhance your communication skills, and develop problem-solving abilities. Our supportive environment ensures that students can balance their work and education seamlessly.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter explaining their interest in the role. Please email your application to us with the subject line Part-Time Customer Support Application.

Alternatively, you can apply directly through our website.

Take the first step towards building your career while pursuing your education. We look forward to welcoming you to the MNC Jobs team!