Chewy, a leading online retailer of pet products and services, is looking for Remote Customer Service Representatives to provide exceptional customer support from the comfort of their homes.

As a Customer Service Representative, you will assist pet parents with orders, product inquiries, returns, and account support. This role is perfect for individuals with strong communication skills, a passion for customer satisfaction, and a love for pets!

Key Responsibilities

• Answer inbound calls, chats, and emails to assist customers with their orders.
• Provide personalized recommendations on pet products and services.
• Help customers with order tracking, returns, and subscription management.
• Resolve billing, payment, and account-related inquiries.
• Document customer interactions in Chewy system.
• Work collaboratively with teammates to ensure fast and friendly service.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to work independently in a remote setting.
• Passion for helping pet parents and their furry companions.

Experience

• No prior experience required – paid training provided.
• Experience in customer service, retail, or call centers is a plus.

Working Hours

• Full-time and part-time shifts available.
• May require evening, weekend, or holiday availability.

Knowledge, Skills, and Abilities

• Strong attention to detail and active listening skills.
• Ability to handle high call volumes while maintaining quality service.
• Self-motivated with a positive and professional attitude.

Benefits

• Work from home – no commute required!
• Competitive hourly pay with performance bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid training and career development opportunities.
• Employee discounts on Chewy products.

Why Join Chewy?

Chewy is more than just a pet retailer—we are a customer-centric, pet-loving team dedicated to delivering exceptional service. As a Remote Customer Service Representative, you will play a vital role in making pet parenting easier and more enjoyable. Join our team and turn your passion for pets into a fulfilling career!

How to Apply

1. Visit Chewys Careers Page.
2. Submit your application and upload your resume.
3. Complete a virtual interview and online skills assessment.
4. Start your work-from-home journey with Chewy!