Remote IT Support Assistant – 12th Pass and Graduates – Night Shift Available

Infosys

Available Locations: Bengaluru, Karnataka

Job Description

Job Summary


Infosys is seeking motivated and detail-oriented Remote IT Support Assistants to join our dynamic technical support team. This is an excellent opportunity for individuals who are passionate about technology, troubleshooting, and providing seamless IT support to clients across global operations. As an IT Support Assistant, you will handle remote queries, resolve technical issues, and ensure uninterrupted operations for our customers. Both 12th pass candidates and graduates are welcome to apply, and we offer night shift opportunities for flexibility and career growth.



Key Responsibilities



  • Provide remote IT support to clients through chat, email, or voice calls.

  • Troubleshoot hardware and software issues effectively and escalate when required.

  • Ensure timely resolution of support tickets and document all interactions in the system.

  • Assist users with system updates, installations, and configuration support.

  • Monitor IT systems remotely to identify and prevent potential technical problems.

  • Maintain a professional and customer-focused approach at all times.

  • Collaborate with the technical team to enhance the quality of IT support services.



Required Skills and Qualifications



  • Minimum education: 12th Pass; Graduates in any discipline preferred.

  • Basic computer knowledge and understanding of IT systems.

  • Good communication skills in English (verbal and written).

  • Problem-solving skills with the ability to handle technical queries.

  • Ability to work independently and manage multiple tasks efficiently.

  • Basic knowledge of MS Office, system settings, and remote troubleshooting is a plus.



Experience



  • Freshers are welcome to apply.

  • Prior experience in IT support, BPO, or customer service will be an advantage but is not mandatory.



Working Hours



  • Flexible shifts available, including night shifts to support international clients.

  • Rotational weekly offs as per project requirements.



Knowledge, Skills, and Abilities



  • Strong analytical and troubleshooting skills.

  • Ability to work under pressure in a fast-paced virtual environment.

  • Customer-centric mindset with attention to detail.

  • Eagerness to learn and grow in the IT support domain.



Benefits



  • Work from Home with all required training provided.

  • Attractive salary package with shift allowances for night shifts.

  • Opportunity to build a career in IT support with Infosys.

  • Access to employee development programs and certifications.

  • Job stability with a globally recognized organization.



Why Join Infosys?



  • Global exposure with one of the top IT services companies.

  • Career growth opportunities in technology and IT operations.

  • Flexible working environment with work-from-home benefits.

  • Inclusive and supportive culture encouraging learning and innovation.



How to Apply


Interested candidates can apply online through the Infosys careers portal or send their updated resume to the recruitment team. Shortlisted candidates will be contacted for a virtual interview and assessment.

Apply Now

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