Uber Community Operations Specialist Role in Visakhapatnam

Uber India

Available Locations: Visakhapatnam, Andhra Pradesh

Job Description

Job Summary


Uber India is looking for a dedicated and detail-oriented Community Operations Specialist to join our team in Visakhapatnam. In this role, you will be the primary point of contact for Uber driver-partners, riders, and other community stakeholders, ensuring that they receive timely assistance and seamless service. You will handle customer queries, resolve issues efficiently, and support the operational functions that keep Uber’s platform running smoothly. This is a fantastic opportunity for individuals who thrive in dynamic environments and are passionate about delivering excellent customer experiences.



Key Responsibilities



  • Provide prompt, professional, and high-quality support to Uber users via phone, chat, and email channels.

  • Investigate and resolve queries or complaints from riders and driver-partners, ensuring timely closure.

  • Analyze trends and report recurring issues to the operations team for process improvement.

  • Collaborate with cross-functional teams to enhance overall customer satisfaction.

  • Maintain accurate records of interactions and document key learnings for future reference.

  • Participate in training and development initiatives to stay updated with Uber’s policies, tools, and processes.

  • Act as a brand ambassador by delivering service that reflects Uber’s core values.



Required Skills and Qualifications



  • Bachelor’s degree in any discipline (Business, Commerce, or Communication preferred).

  • Strong communication skills in English; proficiency in local languages is an added advantage.

  • Excellent problem-solving and conflict-resolution abilities.

  • Good computer literacy and ability to learn new software tools quickly.

  • High attention to detail and strong organizational skills.

  • Ability to work independently as well as in a team-oriented environment.



Experience



  • 0–2 years of experience in customer service, operations, or a similar role.

  • Previous experience in BPO, call centers, or tech-based customer support is desirable but not mandatory.



Working Hours



  • Full-time position with flexible shifts, including weekends and evenings.

  • Rotational shifts to ensure 24/7 community support.



Knowledge, Skills, and Abilities



  • Knowledge of customer service best practices and support operations.

  • Familiarity with CRM tools and ticketing systems is an advantage.

  • Strong interpersonal and active listening skills to handle diverse customer scenarios.

  • Ability to manage time efficiently and multitask in a fast-paced environment.



Benefits



  • Competitive salary with performance-based incentives.

  • Comprehensive health insurance and employee wellness programs.

  • Paid time off, sick leaves, and flexible work schedules.

  • Career growth opportunities within Uber’s fast-growing operations team.

  • Exposure to a global tech-driven work environment with continuous learning support.



Why Join Uber India?



  • Be part of a global leader revolutionizing urban mobility and transportation.

  • Work in a collaborative and dynamic environment where your ideas are valued.

  • Gain hands-on experience in community operations and enhance your professional growth.

  • Opportunity to contribute directly to improving the experience of millions of riders and driver-partners.



How to Apply


Interested candidates can apply by visiting Uber India’s Careers Page and submitting their updated resume along with a brief cover letter. Shortlisted candidates will be contacted for an online assessment and interview.

Apply Now

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