Hiring Uber Customer Operations Executive for Visakhapatnam Office

Uber India

Available Locations: Visakhapatnam, Andhra Pradesh

Job Description

Job Summary


Uber India is seeking a highly motivated and detail-oriented Customer Operations Executive to join our Visakhapatnam Office. In this role, you will be responsible for providing seamless support to our riders and drivers, ensuring operational efficiency, and enhancing customer satisfaction. You will act as the first point of contact for customer queries, handle escalations, and collaborate with cross-functional teams to improve service delivery standards. This is an excellent opportunity for individuals who are passionate about customer service, operations management, and working in a dynamic, fast-paced environment.



Key Responsibilities



  • Handle customer queries, complaints, and escalations via calls, emails, or chat with professionalism and empathy.

  • Ensure prompt resolution of issues while adhering to company policies and service level agreements (SLAs).

  • Maintain accurate records of interactions and feedback to support operational improvements.

  • Collaborate with internal teams to identify recurring issues and provide actionable insights.

  • Monitor and analyze service metrics to improve customer experience and reduce response times.

  • Assist in the onboarding and support of new drivers and partners as needed.

  • Proactively identify process gaps and suggest solutions to enhance operational efficiency.



Required Skills and Qualifications



  • Bachelor’s degree in Business Administration, Commerce, or a related field.

  • Strong communication skills (verbal and written) in English; proficiency in local languages is a plus.

  • Excellent problem-solving skills with the ability to remain calm under pressure.

  • Good knowledge of MS Office Suite (Word, Excel, and PowerPoint).

  • Strong organizational skills and attention to detail.



Experience



  • 0–2 years of experience in customer service, operations support, or related fields.

  • Freshers with strong communication skills and a passion for customer service are encouraged to apply.



Working Hours



  • Full-time, 8-hour shifts with rotational schedules, including weekends and holidays as required.

  • Flexibility to work in a 24/7 operational environment.



Knowledge, Skills, and Abilities



  • Strong interpersonal and teamwork abilities.

  • Ability to analyze customer feedback and provide insights for process improvement.

  • Adaptability to a fast-paced and constantly evolving work environment.

  • Commitment to delivering excellent customer experiences.



Benefits



  • Competitive salary with performance-based incentives.

  • Health insurance and wellness programs.

  • Paid leaves and holiday benefits.

  • Learning and development opportunities with career growth within Uber.

  • Employee discounts on Uber services.



Why Join Uber India?


At Uber, we are revolutionizing the way people move around the world. By joining our team, you become part of a global network that values innovation, teamwork, and customer obsession. This role offers you the opportunity to develop professionally, contribute to a high-impact team, and grow your career with a world-renowned organization.



How to Apply


Interested candidates can apply by visiting the Uber Careers Page or by sending their updated resume to careers@uber.com with the subject line: “Application for Customer Operations Executive – Visakhapatnam”.

Apply Now

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