Network and Services Operations Associate Position

Accenture India

Available Locations: Chennai, Tamilnadu

Job Description


Job Summary


Accenture India is seeking a dynamic and detail-oriented Network and Services Operations Associate to join our technology operations team. This role is ideal for candidates who are passionate about network infrastructure, IT services, and ensuring seamless operational support for global clients. As a Network and Services Operations Associate, you will be responsible for monitoring, troubleshooting, and maintaining network and IT service operations to ensure high availability and performance. You will work in a collaborative environment with industry experts, supporting business-critical functions and delivering exceptional client service.



Key Responsibilities



  • Monitor and manage network and IT service operations to maintain optimal performance.

  • Identify, troubleshoot, and resolve basic network and system-related issues within agreed timelines.

  • Perform routine health checks, system updates, and preventive maintenance to avoid service disruptions.

  • Support incident management, problem resolution, and escalation processes following standard operating procedures (SOPs).

  • Assist senior team members in implementing and improving network and services infrastructure.

  • Prepare operational reports, maintain logs, and ensure proper documentation of all technical activities.

  • Collaborate with cross-functional teams to ensure service-level agreements (SLAs) are met and exceeded.

  • Stay updated with new tools, technologies, and best practices in network operations and IT services.



Required Skills and Qualifications



  • Bachelor’s degree in Information Technology, Computer Science, Electronics, or a related field.

  • Basic understanding of networking concepts including LAN, WAN, TCP/IP, DNS, and DHCP.

  • Knowledge of operating systems (Windows/Linux) and IT service management processes.

  • Ability to analyze, troubleshoot, and resolve common technical problems efficiently.

  • Strong communication skills to collaborate effectively with team members and stakeholders.

  • Familiarity with ITIL processes will be an added advantage.



Experience



  • 0 to 2 years of experience in IT support, network operations, or service operations.

  • Fresh graduates with relevant academic projects or certifications (CCNA, CompTIA Network+) are encouraged to apply.



Working Hours



  • Full-time position with flexible shift options depending on project and client requirements.

  • May include rotational shifts to ensure 24/7 network and service support.



Knowledge, Skills, and Abilities



  • Basic knowledge of network devices like routers, switches, and firewalls.

  • Analytical and problem-solving abilities for handling operational challenges.

  • Quick learner with the ability to work in a fast-paced and dynamic environment.

  • Strong organizational skills to maintain accurate records and follow standard procedures.

  • Commitment to providing reliable and high-quality IT services to clients.



Benefits



  • Competitive salary with performance-based incentives.

  • Health insurance and wellness programs.

  • Learning and development opportunities with access to global training resources.

  • Exposure to cutting-edge technologies and international projects.

  • Employee-friendly policies including leave benefits and work-life balance support.



Why Join Accenture India?


Joining Accenture India gives you the opportunity to work with a global leader in IT and business consulting. You will gain hands-on experience in network and service operations, work with world-class clients, and grow your career in a culture of innovation and collaboration. At Accenture, we value continuous learning, diversity, and professional development, giving you a platform to thrive and make an impact.



How to Apply


Interested candidates can apply through Accenture India’s official careers portal or submit their updated resume via the company’s job application link. Ensure your resume highlights relevant technical skills and certifications. Shortlisted candidates will be contacted for further assessments and interviews.

Apply Now

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