Application Support Engineer Trainee Role

Accenture India

Available Locations: New Delhi, Delhi

Job Description

Job Summary


Accenture India is looking for highly motivated and detail-oriented Application Support Engineer Trainees to join our dynamic technology team. As an Application Support Engineer Trainee, you will play a vital role in monitoring, maintaining, and troubleshooting business-critical applications. This entry-level role is designed for graduates who are eager to build their careers in IT application support, gain hands-on experience with enterprise systems, and work in a collaborative environment that fosters continuous learning and professional growth.



Key Responsibilities



  • Monitor application performance, identify potential issues, and take corrective actions under supervision.

  • Provide first-level support to resolve application-related incidents and service requests.

  • Collaborate with senior engineers to troubleshoot software issues and ensure minimal downtime.

  • Escalate unresolved technical problems to relevant support teams and track progress until closure.

  • Assist in performing routine system health checks, upgrades, and application maintenance tasks.

  • Document issues, resolutions, and standard operating procedures to support knowledge sharing.

  • Participate in training and knowledge transfer sessions to improve technical capabilities.



Required Skills and Qualifications



  • Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.

  • Basic understanding of application support concepts, software troubleshooting, and IT operations.

  • Familiarity with Windows/Linux operating systems and basic database knowledge (SQL preferred).

  • Strong analytical and problem-solving skills with attention to detail.

  • Good verbal and written communication skills for interacting with teams and end-users.

  • Ability to quickly learn new tools, processes, and technologies.



Experience



  • Freshers or candidates with 0–1 year of experience in application support or IT helpdesk roles are welcome to apply.



Working Hours



  • Full-time role with rotational shifts, including weekend or night shift support as per project requirements.

  • Flexibility to work in a 24x7 support environment may be required based on client needs.



Knowledge, Skills, and Abilities



  • Fundamental knowledge of ITIL concepts and incident management is an advantage.

  • Basic scripting knowledge (Shell, PowerShell, or Python) is desirable.

  • Ability to handle pressure in a fast-paced environment and meet SLAs.

  • Strong team player with a positive and proactive attitude toward learning and problem-solving.



Benefits



  • Competitive stipend or starting salary package with opportunities for performance-based growth.

  • Comprehensive health insurance and employee wellness programs.

  • Access to world-class learning and certification programs to enhance your technical expertise.

  • Career progression opportunities within Accenture’s global technology teams.

  • Exposure to industry-leading projects and the latest enterprise technologies.



Why Join Accenture India?



  • Work with a global leader in consulting, technology, and outsourcing services.

  • Gain hands-on experience with cutting-edge enterprise applications and tools.

  • Learn and grow in a supportive, knowledge-sharing, and innovation-driven culture.

  • Accelerate your career through structured training and mentorship programs.

  • Be a part of diverse, inclusive, and collaborative teams working on transformative projects.



How to Apply


Interested candidates can apply through the Accenture India Careers portal or submit their updated resume via the official job posting link. Shortlisted candidates will be contacted for an online assessment and interview process.

Apply Now

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