Emirates Hiring Reservation Agents in Pakistan
Emirates Airlines
Available Locations:
Islamabad, Islamabad Capital
Job Description
Job Summary
Emirates Airlines is seeking dedicated and customer-focused Reservation Agents to join our growing team in Pakistan. As a Reservation Agent, you will be the first point of contact for customers, responsible for assisting with flight bookings, itinerary planning, ticket changes, and travel-related inquiries. Your role is crucial in delivering the world-class customer service that Emirates is known for, ensuring that each passenger receives timely, accurate, and courteous support.
Key Responsibilities
- Respond to inbound calls, emails, and chat queries regarding flight bookings, schedules, fares, and promotions.
- Provide customers with accurate information about Emirates flights, services, baggage policies, and fare rules.
- Assist with flight reservations, ticket issuance, changes, cancellations, and refund processes.
- Cross-sell Emirates products and upgrades to enhance customer travel experience.
- Maintain a high level of professionalism and empathy when resolving customer concerns or complaints.
- Follow standard operating procedures and comply with Emirates’ customer service and data protection policies.
- Use internal reservation and CRM systems efficiently to manage booking transactions.
- Achieve performance metrics related to service quality, response time, and customer satisfaction.
Required Skills and Qualifications
- High school diploma or equivalent; higher education is an advantage.
- Excellent verbal and written communication skills in English.
- Proficiency in using computers and reservation software (GDS knowledge like Amadeus or Sabre is a plus).
- Strong attention to detail and ability to multitask.
- Ability to work independently and collaboratively within a team environment.
- Pleasant telephone etiquette and a customer-first mindset.
Experience
- Minimum of 1 year of experience in a customer service, call center, or airline reservation environment preferred.
- Fresh graduates with strong communication skills and passion for the airline industry are also encouraged to apply.
Working Hours
- Flexible shifts available, including weekends and holidays.
- Rotational shifts covering 24/7 customer service operations (Night shifts may be required).
Knowledge, Skills, and Abilities
- Strong problem-solving and decision-making skills under pressure.
- Ability to quickly grasp new software tools and Emirates-specific systems.
- Familiarity with airline/aviation terminology and travel documentation (passports, visas).
- High emotional intelligence and patience when dealing with customer complaints or last-minute changes.
- Commitment to delivering a premium customer experience at every interaction.
Benefits
- Competitive salary package in line with market standards in Pakistan.
- Travel privileges including discounted Emirates flights.
- Health insurance coverage.
- Opportunities for performance-based incentives.
- Professional development and training provided by Emirates’ global learning team.
- A supportive and inclusive work environment with a multinational team.
Why Join Emirates Airlines?
At Emirates, we don’t just offer jobs — we build careers. Be part of one of the world’s most admired and innovative airlines, known for its excellence in service, safety, and customer experience. By joining our team, you will work in a dynamic global environment, gain access to exclusive benefits, and contribute to shaping unforgettable journeys for millions of travelers. With Emirates, your career takes flight.
How to Apply
Interested candidates are invited to submit their applications online through the official Emirates Careers Portal: đź”— https://www.emiratesgroupcareers.com
Please include your updated resume, cover letter, and any relevant certifications. Shortlisted candidates will be contacted for an interview and skill assessment.