Emirates Call Center Executive Jobs for Fresh Graduates

Emirates Airlines

Available Locations: Karachi, Sindh

Job Description

Job Summary


Emirates Airlines is seeking enthusiastic and customer-focused Call Center Executives to join our growing customer service team. This is an excellent opportunity for fresh graduates who are passionate about delivering exceptional service and building a rewarding career in the aviation industry. As a Call Center Executive, you will be the first point of contact for our passengers, assisting them with reservations, inquiries, and support across various communication channels including phone, email, and live chat.



Key Responsibilities



  • Handle inbound and outbound customer calls regarding reservations, flight changes, baggage policies, and other travel-related queries.

  • Deliver world-class customer service by resolving issues promptly and professionally.

  • Guide customers through Emirates' policies, services, and travel guidelines.

  • Accurately update and maintain customer records using internal systems.

  • Escalate unresolved or complex cases to the appropriate department.

  • Ensure compliance with service standards and airline protocols.

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

  • Support other administrative tasks as needed by the department.



Required Skills and Qualifications



  • Bachelor's degree in any discipline (Business, Hospitality, Communications preferred).

  • Excellent verbal and written communication skills in English (Urdu and other regional languages are a plus).

  • Strong interpersonal skills with a customer-first attitude.

  • Basic computer literacy and ability to learn airline systems quickly.

  • Ability to handle stressful situations calmly and effectively.

  • Fresh graduates with a passion for customer service are highly encouraged to apply.



Experience



  • No prior experience required.

  • Candidates with internship or part-time experience in customer support, hospitality, or retail will be given preference.



Working Hours



  • Rotational shifts covering 24/7 operations, including weekends and public holidays.

  • Flexibility to work different shifts is essential.

  • 5 working days per week with 2 weekly offs (rotational).



Knowledge, Skills, and Abilities



  • Knowledge of basic airline operations or reservation systems is an advantage (training will be provided).

  • Ability to multitask, prioritize, and manage time efficiently.

  • Strong attention to detail and commitment to delivering high service quality.

  • A team player who contributes to a collaborative and positive work environment.



Benefits



  • Competitive salary package

  • Health and wellness benefits

  • Travel discounts and ticket concessions on Emirates and partner airlines

  • Paid training and career development programs

  • Employee recognition and performance incentives

  • Opportunity to grow within one of the world’s leading airline groups



Why Join Emirates Airlines?


Joining Emirates means becoming part of a globally recognized brand known for excellence, innovation, and customer satisfaction. At Emirates, we invest in our people, nurturing talent and offering long-term career progression. Whether you're starting your first job or looking to build a future in aviation, this role opens the door to countless opportunities in a dynamic and multicultural environment.



How to Apply


Interested candidates should submit their CV and a short cover letter highlighting their interest in customer service and the airline industry. Apply online via the official Emirates Careers Portal or send your application to careers.pakistan@emirates.com with the subject line: Call Center Executive Application – [Your Full Name]


Applications from fresh graduates are highly encouraged. Only shortlisted candidates will be contacted for assessment.

Apply Now

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