Emirates Travel Consultant Hiring for Office Staff

Emirates Group

Available Locations: Lahore, Punjab

Job Description

Job Summary


Emirates Group is seeking passionate and customer-focused Travel Consultants to join our dynamic office staff. As a Travel Consultant, you will play a vital role in assisting clients with travel arrangements, offering expert advice, and ensuring a seamless booking experience. You will be part of a world-renowned organization that values service excellence, innovation, and global connectivity. This role is ideal for individuals with a flair for customer service, a deep interest in the travel industry, and a desire to work in a structured, professional environment.



Key Responsibilities



  • Handle travel inquiries and reservations for Emirates passengers through phone, email, and in-person consultations.

  • Provide accurate information on fares, itineraries, travel policies, and regulations.

  • Issue tickets, reissue bookings, and process refunds using the designated booking systems (GDS/Amadeus/Sabre).

  • Assist customers with changes, cancellations, and special travel needs.

  • Coordinate with internal departments and external partners to resolve booking or travel-related issues.

  • Promote Emirates products and services, ensuring customer satisfaction and loyalty.

  • Maintain detailed records of all bookings and interactions according to company procedures.

  • Meet individual performance targets and contribute to overall team goals.



Required Skills and Qualifications



  • Minimum High School Diploma or equivalent; a Bachelor's Degree in Travel, Tourism, or Hospitality is an advantage.

  • Strong communication and interpersonal skills.

  • Fluent in English (spoken and written); additional languages are a plus.

  • Excellent problem-solving and organizational abilities.

  • Proficiency in MS Office and familiarity with airline reservation systems (Amadeus/Sabre/Galileo).

  • Ability to multitask and work in a fast-paced, customer-facing environment.



Experience



  • 1–3 years of experience in a travel agency, airline, or customer service environment.

  • Fresh graduates with strong communication skills and a passion for travel are encouraged to apply.

  • Experience in using GDS platforms is highly desirable.



Working Hours



  • Full-Time | 5 Days a Week | Rotational Shifts

  • Office hours between 8:00 AM – 8:00 PM, including weekends and public holidays as required.



Knowledge, Skills and Abilities



  • Knowledge of global destinations, air travel routes, and visa regulations.

  • Customer-first mindset with a focus on service excellence.

  • Ability to stay calm and composed under pressure.

  • Team-oriented with the flexibility to adapt to changing workflows.

  • Attention to detail and accuracy in processing travel documents.



Benefits



  • Competitive salary package with performance-based incentives.

  • Medical and travel insurance.

  • Staff travel benefits across the Emirates network.

  • Career growth opportunities within the Emirates Group.

  • Comprehensive training and development programs.

  • Paid annual leave and official public holidays.



Why Join Emirates Group


At Emirates Group, you don’t just take a job—you embark on a global journey. As one of the world’s most prestigious travel brands, we offer unmatched exposure to international standards, innovation, and a multicultural working environment. Here, your talent is nurtured, your career is developed, and your ambitions are supported through continuous learning and world-class leadership. Join us and be a part of shaping the future of travel.



How to Apply


Interested candidates are invited to submit their application via the official Emirates Group Careers Portal: 👉 www.emiratesgroupcareers.com


Ensure your resume is updated and tailored to highlight relevant experience. Shortlisted applicants will be contacted for further assessments.

Apply Now

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