Amazon Customer Returns Coordinator Jobs

Amazon Fulfillment

Available Locations: Sialkot, Punjab

Job Description

📝 Job Summary


Amazon Fulfillment is seeking a detail-oriented, customer-focused, and highly organized Customer Returns Coordinator to join our dynamic team. In this role, you will be responsible for managing and optimizing the customer returns process to ensure seamless experiences, minimal delays, and high customer satisfaction. This remote role is ideal for individuals who excel in logistics, problem-solving, and communication within a fast-paced e-commerce environment.



🎯 Key Responsibilities



  • Manage return requests initiated by customers via the Amazon platform.

  • Coordinate with logistics teams, warehouse staff, and customer service agents to ensure timely returns processing.

  • Investigate and resolve discrepancies in return orders, including damaged or missing items.

  • Maintain accurate documentation and records of return transactions for auditing and reporting purposes.

  • Identify recurring issues in return patterns and suggest process improvements.

  • Communicate with customers to provide updates, resolutions, and support throughout the return process.

  • Collaborate cross-functionally to streamline reverse logistics and improve efficiency.

  • Monitor return metrics and prepare periodic reports for internal teams.



✅ Required Skills and Qualifications



  • Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.

  • Proficiency in Microsoft Excel, Google Sheets, and data management tools.

  • Excellent communication skills, both written and verbal.

  • Strong attention to detail and time management abilities.

  • Ability to multitask and manage high volumes of return cases.

  • Familiarity with customer service or return policy standards in e-commerce.



🧰 Experience



  • Minimum 1–2 years of experience in customer service, logistics, returns processing, or supply chain operations preferred.

  • Experience working with Amazon Seller Central or Fulfillment by Amazon (FBA) systems is an advantage.

  • Freshers with strong organizational skills and willingness to learn may also be considered.



⏰ Working Hours



  • Full-Time: 40 hours per week

  • Shift timings may vary depending on region and time zone

  • Flexible remote work with rotational weekends or evening shifts, if required



📚 Knowledge, Skills, and Abilities



  • Understanding of e-commerce fulfillment and reverse logistics workflows

  • Ability to handle escalated customer issues with empathy and professionalism

  • Analytical mindset with the ability to interpret return data and trends

  • Ability to work independently with minimal supervision

  • Knowledge of inventory tracking systems or warehouse management tools is a plus



🎁 Benefits



  • Competitive salary and performance-based bonuses

  • Remote work flexibility

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Employee discounts on Amazon purchases

  • Professional development opportunities and training programs

  • Inclusive and supportive team culture



🌟 Why Join Amazon Fulfillment?


At Amazon Fulfillment, we’re not just about fast deliveries — we’re about delivering excellence. By joining our team, you become part of a global leader in innovation, customer obsession, and continuous improvement. As a Customer Returns Coordinator, you’ll play a vital role in enhancing the post-purchase experience for millions of customers. We value your ideas, encourage innovation, and provide the tools you need to succeed and grow your career.



📬 How to Apply


Interested candidates are invited to apply through the Amazon Careers Portal or submit their updated CV with a cover letter to careers@amazonjobs.com. Please include the subject line: Application for Customer Returns Coordinator – [Your Name].

Apply Now

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