Amazon Chat Support Executive Hiring Now

Amazon Support

Available Locations: Rawalpindi, Punjab

Job Description

📝 Job Summary


Amazon Support is seeking enthusiastic, customer-obsessed, and solution-oriented individuals to join our team as Chat Support Executives. In this role, you will be the first point of contact for Amazon customers via live chat, offering support for order tracking, product inquiries, returns, refunds, and general queries. This is an excellent opportunity for individuals looking to kickstart or grow their careers in a fast-paced, tech-enabled, customer-centric environment.



✅ Key Responsibilities



  • Handle multiple live chat sessions simultaneously with professionalism and accuracy

  • Assist customers with their orders, delivery issues, returns, and refunds through chat support

  • Resolve customer concerns efficiently while adhering to company policies

  • Escalate complex issues to appropriate departments when necessary

  • Maintain high levels of customer satisfaction by providing timely and effective responses

  • Document all customer interactions and maintain detailed case records

  • Meet daily targets for chat volume, quality, and response time

  • Collaborate with other team members and departments to ensure seamless customer experience



🎯 Required Skills and Qualifications



  • Excellent written English communication skills

  • Strong typing speed (minimum 35 WPM with high accuracy)

  • Ability to multitask and handle chat software tools

  • Basic computer literacy and familiarity with online shopping platforms

  • Problem-solving mindset and a customer-first attitude

  • Ability to work under minimal supervision in a dynamic, remote setting

  • High school diploma or equivalent required; college degree preferred



📚 Experience



  • 0–2 years of experience in a customer support or BPO/chat support role

  • Freshers with strong communication skills are encouraged to apply

  • Experience with CRM/chat support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus



⏰ Working Hours



  • Rotational shifts (including weekends and night shifts based on region)

  • Flexible scheduling options available

  • Full-time & part-time roles available

  • Minimum 5 days working per week



🧠 Knowledge, Skills, and Abilities



  • Empathy and patience when dealing with customers

  • Quick learner with adaptability to new technologies and tools

  • Team player with a proactive attitude

  • Time management and organizational abilities

  • Strong attention to detail and commitment to quality



🎁 Benefits



  • Competitive monthly salary with performance-based incentives

  • Paid training and onboarding

  • Work-from-home setup (laptop/internet reimbursement available)

  • Health insurance and wellness programs

  • Employee discounts on Amazon products

  • Opportunities for growth and internal promotions

  • Access to exclusive Amazon learning and development programs



🌟 Why Join Amazon Support?


At Amazon, customer obsession is at the heart of everything we do. When you join Amazon Support, you become part of a team that values innovation, diversity, and employee empowerment. Whether you're starting out or seeking to grow in the customer service space, Amazon provides the tools and environment for continuous learning, career advancement, and personal success.



📬 How to Apply


Interested candidates can apply directly through our official careers portal: 👉 https://www.amazon.jobs


Search for "Chat Support Executive – Amazon Support" and complete the application form. Shortlisted candidates will be contacted via email for an online assessment and virtual interview.

Apply Now

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