Careem Rides Assistant Coordinator Roles in Gujranwala

Careem Operations Pakistan

Available Locations: Gujranwala, Punjab

Job Description

Job Summary:


Careem Operations Pakistan is seeking a motivated and detail-oriented Rides Assistant Coordinator to join our fast-paced team in Gujranwala. This role is critical in ensuring seamless daily ride operations, driver-partner engagement, issue resolution, and operational efficiency in the region. The ideal candidate will act as a bridge between drivers, riders, and internal teams, playing a key role in maintaining service quality and rider satisfaction.



Key Responsibilities:



  • Coordinate daily ride-hailing operations within the assigned city zone.

  • Manage and support driver-partners by resolving concerns, onboarding assistance, and tracking performance.

  • Monitor real-time ride metrics and take corrective action to address supply-demand imbalances.

  • Ensure all customer and driver queries are addressed promptly with professionalism.

  • Assist in organizing local driver engagement activities, training, and compliance workshops.

  • Work closely with internal departments such as Customer Support, Operations, and Marketing to maintain a high standard of service.

  • Prepare and submit reports on ride performance, attendance, issue logs, and KPIs on a weekly and monthly basis.

  • Identify opportunities for operational improvement and participate in process optimization projects.

  • Maintain accurate records of daily tasks and fieldwork using company systems and tools.



Required Skills and Qualifications:



  • Bachelor’s degree in Business Administration, Operations Management, or a related field.

  • Strong communication skills in both English and Urdu.

  • Proficiency in Microsoft Office tools (especially Excel and PowerPoint).

  • Ability to multi-task, prioritize effectively, and work under pressure.

  • Excellent interpersonal skills and the ability to work collaboratively across teams.



Experience:



  • 1–2 years of experience in operations, logistics, or coordination roles preferred.

  • Fresh graduates with strong internship experience in similar roles are encouraged to apply.



Working Hours:



  • Monday to Saturday

  • 9:00 AM to 6:00 PM

  • May require occasional field visits or extended hours during peak operational days.



Knowledge, Skills, and Abilities:



  • Knowledge of ride-hailing business models and market dynamics.

  • Understanding of operational KPIs and performance management.

  • Ability to handle field teams and coordinate with driver-partners efficiently.

  • Proactive problem-solving approach and strong attention to detail.

  • Tech-savvy mindset with the ability to quickly adapt to new tools and systems.



Benefits:



  • Competitive monthly salary with performance-based incentives.

  • Monthly mobile and travel allowance.

  • Health and medical insurance coverage.

  • Paid annual and sick leave.

  • Professional development and training programs.

  • Opportunity to work with one of the leading tech-driven mobility companies in the region.



Why Join Careem Operations Pakistan:


At Careem, we’re not just transforming mobility—we’re improving lives. As a Rides Assistant Coordinator, you'll be part of a mission-driven team passionate about building reliable and accessible transport services. You’ll get hands-on experience, growth opportunities, and the chance to leave a direct impact on your city’s transportation ecosystem.



How to Apply:


If you're excited about joining a dynamic team that thrives on innovation, apply now by submitting your CV and a short cover letter to:


📧 careers@careemoperations.pk 


Be part of something bigger. Be part of Careem Operations Pakistan.

Apply Now

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