Careem App Operations Executive Positions

Careem Pakistan Team

Available Locations: Karachi, Sindh

Job Description

Job Summary


As an App Operations Executive at Careem Pakistan, you will play a crucial role in ensuring the smooth day-to-day functioning of the Careem app, focusing on real-time monitoring, service excellence, and process optimization. You will be the key link between product teams, customer support, and on-ground operations. Your mission is to deliver operational excellence, enhance user experience, and implement strategies that keep our platform agile, efficient, and reliable.



Key Responsibilities



  • Monitor app performance and operational KPIs, identifying areas for improvement.

  • Coordinate with cross-functional teams including Customer Support, Product, and Engineering to resolve technical or user-related issues.

  • Maintain and update operational dashboards to track demand, driver-partner availability, and app health.

  • Analyze data to forecast trends and recommend process improvements.

  • Execute and manage app-related projects such as feature rollouts, test phases, or incident reports.

  • Support real-time operations by handling emergency escalations, outages, and service disruptions.

  • Communicate updates and insights clearly to leadership and relevant departments.

  • Assist in onboarding new partners or services within the app.

  • Document SOPs, workflows, and best practices to support scalability.



Required Skills and Qualifications



  • Bachelor's degree in Business Administration, Computer Science, Operations, or related field.

  • Proficient in Microsoft Excel and Google Sheets; knowledge of SQL or data visualization tools (Tableau, Power BI) is a plus.

  • Strong communication and coordination skills.

  • Ability to multitask and manage operations under pressure.

  • High attention to detail and a proactive problem-solver.

  • Familiarity with mobile app usage, tech products, or e-commerce platforms.



Experience



  • Minimum 1–3 years of experience in operations, app support, business analytics, or a related role.

  • Prior experience in a tech-based or fast-paced startup environment is highly desirable.

  • Exposure to working with ride-hailing or on-demand delivery services is an advantage.



Working Hours



  • Full-time position (5 or 6 days a week depending on business needs).

  • Flexible shift hours with occasional weekend or evening work during high-demand periods or emergency escalations.



Knowledge, Skills, and Abilities



  • Strong analytical thinking and data interpretation.

  • Ability to work independently as well as in collaborative team settings.

  • A customer-first mindset with a drive to improve user experience.

  • Familiarity with app performance metrics, operational tools, and automation techniques.

  • Time management and organizational skills are essential.



Benefits



  • Competitive salary package based on experience and performance.

  • Hybrid work flexibility (office + remote).

  • Health and life insurance plans.

  • Monthly ride credits and other Careem perks.

  • Professional development opportunities and access to global learning platforms.

  • A collaborative, fast-paced, and tech-driven work culture.



Why Join Careem Pakistan Team?


At Careem, we’re not just building a ride-hailing platform — we’re creating technology to simplify and improve lives in the region. Joining our Operations team means becoming part of a purpose-driven mission with real impact. You’ll collaborate with talented professionals across the globe, contribute to meaningful projects, and shape the future of mobility and convenience in Pakistan and beyond.



How to Apply


Interested candidates are encouraged to submit their updated CV along with a brief cover letter outlining their relevant experience to:


📧 careers@careem.pk Or apply directly through our careers portal: https://careem.com/careers

Apply Now

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