Online Chat Representative – Entry-Level Remote Role

OneTech Associates

Available Locations: New York, New York

Job Description

Job Summary


OneTech Associates is seeking enthusiastic and detail-oriented individuals to join our team as Online Chat Representatives. This is an entry-level, fully remote role where you will be the first point of contact for our customers via live chat, ensuring their queries are resolved quickly, accurately, and professionally. If you enjoy helping others, have strong communication skills, and want to start your career in customer support without the need for prior experience, this role is perfect for you.



Key Responsibilities



  • Respond promptly to customer inquiries through the company’s live chat platform.

  • Provide accurate information about products, services, and company policies.

  • Resolve customer concerns and escalate complex issues to the appropriate department.

  • Maintain a professional and friendly tone in all communications.

  • Document interactions in the CRM system for tracking and follow-up purposes.

  • Collaborate with other team members to ensure consistent and high-quality customer service.

  • Meet performance metrics such as response time, resolution rate, and customer satisfaction.



Required Skills and Qualifications



  • Excellent written communication skills in English.

  • Strong typing skills with accuracy and speed.

  • Ability to multitask between chats, documentation, and information retrieval.

  • Customer-focused mindset with problem-solving abilities.

  • Basic computer skills and familiarity with online chat tools.

  • Positive attitude and willingness to learn.



Experience



  • No prior experience required – full training will be provided.

  • Previous experience in customer service, online support, or retail is a plus but not mandatory.



Working Hours



  • Flexible shifts available (Full-time and Part-time options).

  • May include weekends or evenings depending on business needs.

  • All work is conducted remotely.



Knowledge, Skills, and Abilities



  • Ability to work independently and manage time effectively.

  • Strong attention to detail in both communication and record-keeping.

  • Capacity to remain calm and professional under pressure.

  • Openness to feedback and continuous improvement.



Benefits



  • Competitive entry-level pay with opportunities for performance-based incentives.

  • 100% remote work – no commute required.

  • Flexible scheduling to suit your lifestyle.

  • Paid training and ongoing career development.

  • Supportive and friendly virtual work environment.



Why Join OneTech Associates?


At OneTech Associates, we believe in empowering our team members with the tools, training, and flexibility they need to succeed. Whether you’re starting your first job or transitioning to remote work, you’ll find a welcoming environment where your contributions are valued and your growth is encouraged. We invest in our people because we know they are the heart of our customer experience.



How to Apply


If you’re ready to launch your career as an Online Chat Representative, submit your application today by sending your updated resume and a brief cover letter to careers@onetechassociates.com with the subject line: Application – Online Chat Representative. Shortlisted candidates will be contacted for an online assessment and interview.

Apply Now

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