Remote Email Support Staff – Freshers Welcome
OneTech Associates
Available Locations:
Culver City, California
Job Description
Job Summary
OneTech Associates is seeking motivated and detail-oriented individuals to join our team as Remote Email Support Staff. This entry-level role is perfect for freshers who are eager to begin their career in customer service without the need for prior experience. You will be responsible for responding to customer queries via email in a professional, accurate, and timely manner while ensuring a positive experience for every client. All training will be provided, and you will have the flexibility to work from the comfort of your home.
Key Responsibilities
- Respond to customer inquiries, requests, and complaints through email in a courteous and professional tone.
- Provide accurate information about products, services, policies, and procedures.
- Record customer interactions and maintain clear documentation for each case.
- Collaborate with other departments to resolve complex or escalated issues.
- Follow up on pending queries to ensure timely resolution.
- Maintain confidentiality and protect sensitive customer information.
- Adhere to company guidelines, templates, and service-level agreements (SLAs).
Required Skills and Qualifications
- Excellent written communication skills in English.
- Basic computer knowledge and familiarity with email platforms (e.g., Gmail, Outlook).
- Ability to follow instructions, guidelines, and standard operating procedures.
- Strong attention to detail and accuracy in responses.
- Positive attitude, patience, and empathy when addressing customer concerns.
- Ability to multitask and manage time effectively.
Experience
- No prior experience required – fresh graduates and entry-level candidates are encouraged to apply.
- Any previous exposure to customer service or administrative work will be an added advantage but not mandatory.
Working Hours
- Flexible working hours with shifts available for both part-time and full-time roles.
- Candidates must be able to commit to meeting daily/weekly response targets.
Knowledge, Skills, and Abilities
- Knowledge of basic email etiquette and professional tone.
- Ability to learn and adapt to new software tools quickly.
- Problem-solving mindset and willingness to take initiative.
- Capacity to work independently with minimal supervision in a remote setting.
Benefits
- Work from home with zero commuting stress.
- Paid training and continuous learning opportunities.
- Competitive salary with performance-based incentives.
- Career growth opportunities within the company.
- Supportive and collaborative remote work environment.
Why Join OneTech Associates
At OneTech Associates, we value fresh perspectives and believe in empowering our employees with the tools they need to succeed. Whether you are starting your first job or looking for a flexible remote opportunity, you will find a supportive team, a clear career path, and a role where your contributions are truly valued.
How to Apply
Interested candidates should send their updated resume along with a brief cover letter to careers@onetechassociates.com with the subject line "Application – Remote Email Support Staff". Shortlisted applicants will be contacted for an online assessment and interview.