Online Community Moderator – Remote
OneTech Associates
Available Locations:
New York, New York
Job Description
Job Summary
OneTech Associates is seeking a detail-oriented and proactive Online Community Moderator to oversee and manage online interactions across our community platforms. In this role, you will be responsible for maintaining a safe, respectful, and engaging environment for our members. You will monitor user-generated content, enforce community guidelines, respond to inquiries, and escalate issues when necessary. This is a fully remote position that offers flexibility, making it ideal for professionals who thrive in digital spaces and enjoy fostering healthy online communities.
Key Responsibilities
- Monitor community forums, social media channels, and other digital platforms to ensure compliance with guidelines.
- Review, approve, or remove user-generated content based on company policies.
- Respond promptly to user inquiries and provide accurate information or guidance.
- Address inappropriate behavior and manage conflict resolution in a professional manner.
- Escalate sensitive or high-risk issues to relevant departments.
- Provide regular feedback to management on community trends and member engagement.
- Assist in creating and updating community guidelines and policies.
- Promote a positive, inclusive, and welcoming online environment.
Required Skills and Qualifications
- Strong written communication skills in English.
- Proven ability to remain objective and handle sensitive situations tactfully.
- Familiarity with online community platforms, forums, and social media tools.
- Basic knowledge of content moderation practices and digital etiquette.
- Excellent problem-solving and decision-making skills.
- Ability to work independently with minimal supervision.
Experience
- Essential: At least 1 year of experience in customer service, social media management, or online moderation.
- Preferred: Experience managing large online communities or working with moderation tools.
Working Hours
- Flexible schedule with options for part-time or full-time hours.
- Some weekend or evening availability may be required to cover community activity peaks.
Knowledge, Skills, and Abilities
- Knowledge of online safety standards and best practices.
- Ability to manage multiple conversations and tasks simultaneously.
- High emotional intelligence and empathy when engaging with community members.
- Cultural awareness and sensitivity when moderating diverse communities.
Benefits
- Fully remote work opportunity.
- Flexible working hours to suit your lifestyle.
- Professional growth and skill development opportunities.
- Supportive and collaborative digital work environment.
- Competitive pay structure based on experience.
Why Join
At OneTech Associates, we believe in creating thriving, respectful, and vibrant online spaces. As a member of our team, you will play a vital role in shaping the tone and culture of our community. You’ll work alongside a passionate, tech-driven team that values innovation, inclusivity, and work-life balance.
How to Apply
If you’re ready to make a positive impact in digital spaces, please send your updated resume along with a brief cover letter explaining your moderation experience to careers@onetechassociates.com. Include “Online Community Moderator – Remote” in the subject line. Shortlisted candidates will be contacted for an online interview.