Virtual Call Center Agent – No Experience Required

OneTech Associates

Available Locations: New York, New York

Job Description

Job Summary


OneTech Associates is seeking enthusiastic and self-motivated individuals to join our team as Virtual Call Center Agents. This is a remote position that does not require prior experience, as we provide comprehensive training to ensure your success. You will be the first point of contact for customers, handling inbound and outbound calls, answering queries, resolving issues, and delivering exceptional customer service from the comfort of your home.



Key Responsibilities



  • Answer inbound calls and respond to customer inquiries in a friendly and professional manner.

  • Make outbound calls to follow up with customers or provide relevant information.

  • Assist customers with product or service details, troubleshooting, and problem resolution.

  • Accurately log call details, customer information, and feedback into the system.

  • Maintain a positive and professional tone during all customer interactions.

  • Follow company scripts, guidelines, and compliance standards.

  • Escalate complex issues to the appropriate department when necessary.

  • Meet or exceed daily/weekly performance and quality targets.



Required Skills and Qualifications



  • Excellent verbal communication skills with a clear and pleasant speaking voice.

  • Basic computer literacy and ability to navigate multiple systems.

  • Strong listening skills and attention to detail.

  • Ability to remain calm and patient while handling customer concerns.

  • Self-motivated with a strong work ethic.

  • High-speed internet connection and a quiet workspace.

  • Ability to learn quickly and adapt to new processes.



Experience



  • No prior call center or customer service experience required.

  • Freshers, students, and career changers are welcome to apply.

  • Previous experience in customer support, sales, or related fields will be considered a plus but is not mandatory.



Working Hours



  • Flexible scheduling options available.

  • Full-time and part-time shifts offered.

  • Availability during evenings, weekends, or holidays may be required based on business needs.



Knowledge, Skills, and Abilities



  • Customer-focused mindset and problem-solving abilities.

  • Strong interpersonal skills and ability to work independently.

  • Familiarity with basic CRM tools or willingness to learn.

  • Ability to multitask and manage time effectively.



Benefits



  • Competitive hourly pay with performance-based bonuses.

  • Paid training provided.

  • Flexible work-from-home arrangement.

  • Opportunities for career advancement within the company.

  • Supportive and inclusive work environment.



Why Join OneTech Associates?


At OneTech Associates, we believe in empowering our team members with the tools and training they need to succeed. You’ll have the flexibility of working from home while gaining valuable skills in customer service. We value teamwork, growth, and creating a positive experience for both our employees and our customers. If you’re looking for a role that offers stability, growth potential, and a friendly virtual environment, this is the place for you.



How to Apply


Interested candidates should submit their updated resume along with a brief cover letter highlighting their interest in the position. Shortlisted candidates will be contacted for an online interview.


Apply Now and Start Your Remote Career with OneTech Associates!

Apply Now

Similar Jobs