Remote Customer Service Representative Multiple Locations
Concentrix
Available Locations:
New York, New York
Job Description
Job Summary
Concentrix is seeking motivated and customer-focused Remote Customer Service Representatives to join our dynamic team across multiple locations. In this role, you will serve as the primary point of contact for our customers, providing exceptional support via phone, email, or chat. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience that reflects our commitment to excellence. This position offers the flexibility of working remotely while being part of a globally recognized company that values innovation, collaboration, and growth.
Key Responsibilities
- Respond promptly and professionally to incoming customer inquiries through various communication channels (phone, email, chat).
- Diagnose and resolve product or service issues by guiding customers with clear instructions and support.
- Document customer interactions accurately in the CRM system to maintain up-to-date records.
- Escalate complex issues to appropriate departments while ensuring the customer is kept informed throughout the process.
- Maintain in-depth knowledge of company products, services, policies, and procedures to provide accurate information.
- Achieve individual and team targets for quality, efficiency, and customer satisfaction.
- Collaborate with team members and management to improve processes and enhance customer experience.
- Adhere to company guidelines, privacy policies, and data security protocols at all times.
Required Skills and Qualifications
- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven experience in customer service, call center, or related remote support roles is highly desirable.
- Excellent verbal and written communication skills in English; additional language skills are a plus.
- Strong problem-solving abilities with a patient, empathetic approach to customer concerns.
- Ability to work independently in a remote setting while managing time efficiently.
- Proficient with computers, CRM software, and MS Office tools.
- Reliable high-speed internet connection and a quiet, dedicated workspace for remote work.
Experience
- Minimum 1-2 years of experience in customer service or support roles, preferably in a remote or call center environment.
- Experience in handling diverse customer inquiries across multiple communication platforms is advantageous.
Working Hours
- Full-time and part-time shifts available across various time zones to support global customers.
- Flexibility to work weekends, evenings, or holidays as per business needs.
- Shift schedules will be communicated during onboarding.
Knowledge, Skills, and Abilities
- Exceptional interpersonal skills and a customer-centric mindset.
- Ability to multitask and handle high-volume customer interactions with professionalism.
- Detail-oriented with strong organizational skills.
- Adaptability to changing work environments and continuous learning.
- Team player with the ability to collaborate effectively in a virtual team setting.
Benefits
- Competitive salary with performance-based incentives.
- Flexible remote work environment promoting work-life balance.
- Comprehensive training and ongoing professional development.
- Health and wellness programs and employee assistance resources.
- Opportunities for career advancement within a global leader in customer experience.
- Access to employee discounts and corporate partnerships.
Why Join Concentrix?
At Concentrix, we believe our people are our greatest asset. By joining our team, you become part of a diverse and inclusive workplace dedicated to innovation, integrity, and customer success. We empower our employees with the tools and support to grow their careers while making a positive impact on millions of customers worldwide. Embrace flexibility, continuous learning, and a culture that values your contributions. Your voice matters here.
How to Apply
If you are passionate about delivering outstanding customer service and want to grow with a leading global company, we want to hear from you!
- Visit our careers page at www.concentrix.com/careers
- Search for the “Remote Customer Service Representative” position under multiple locations.
- Submit your updated resume and a brief cover letter highlighting your relevant experience.
- Ensure your application includes your preferred working location and availability.
Qualified candidates will be contacted for a virtual interview promptly. We look forward to welcoming you to the Concentrix family!