Remote Customer Email Response Jobs

InboxCare Solutions

Available Locations: Chennai, Tamilnadu

Job Description

Job Summary:


InboxCare Solutions is seeking dedicated and detail-oriented individuals to join our team as Remote Customer Email Response Specialists. In this role, you will be responsible for managing and responding to customer inquiries via email in a timely, professional, and courteous manner. This is a great opportunity for individuals who possess strong written communication skills and thrive in a remote work environment.



Key Responsibilities:



  • Respond promptly and professionally to customer emails regarding product inquiries, order status, complaints, and general support.

  • Provide accurate and complete information to resolve customer issues effectively.

  • Maintain a positive and empathetic attitude when dealing with customer concerns.

  • Document all customer interactions accurately within the system.

  • Escalate complex or unresolved issues to higher-level support teams as needed.

  • Follow company policies, procedures, and guidelines for customer service excellence.

  • Meet established response time and quality standards consistently.



Required Skills and Qualifications:



  • Excellent written communication skills in English.

  • Strong attention to detail and ability to convey information clearly.

  • Good typing speed and proficiency with email platforms and basic computer applications.

  • Ability to multitask and manage time effectively in a remote setting.

  • Basic problem-solving skills with a customer-first approach.



Experience:



  • Preferred: 6 months to 1 year of experience in customer service, email support, or a related field.

  • Freshers with excellent writing skills are also encouraged to apply.



Working Hours:



  • Flexible working hours with the option to choose between full-time or part-time shifts.

  • Rotational shifts may apply depending on customer demand.



Knowledge, Skills, and Abilities:



  • Familiarity with CRM tools and ticketing systems (preferred but not mandatory).

  • Ability to stay organized while handling multiple email conversations.

  • Self-motivated and able to work independently without constant supervision.

  • Strong understanding of professional email etiquette.



Benefits:



  • 100% Remote work opportunity – work from the comfort of your home.

  • Competitive salary with performance-based incentives.

  • Flexible working hours to suit your lifestyle.

  • Paid training and career growth opportunities.

  • Supportive and collaborative virtual work environment.



Why Join InboxCare Solutions?


At InboxCare Solutions, we believe in empowering our employees with flexibility and growth opportunities. By joining our team, you will be part of a company that values customer satisfaction, innovation, and work-life balance. If you are passionate about delivering excellent customer service and want a remote career with stability, this role is perfect for you.



How to Apply:


Interested candidates can apply by sending their updated resume and a short cover letter to us with the subject line: Application for Remote Customer Email Response Specialist.

Apply Now

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