Work From Home Customer Support Executive

GlobalHelp Desk Inc

Available Locations: Lagos, Lagos

Job Description

Job Summary


GlobalHelp Desk Inc. is seeking a highly motivated Customer Support Executive to join our dynamic remote team. This role is ideal for individuals with strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer service. You will act as the primary point of contact for customers, resolving their queries and ensuring a positive experience with our products and services.



Key Responsibilities



  • Respond promptly to customer inquiries via email, chat, and phone.

  • Provide accurate information and solutions to resolve customer issues effectively.

  • Maintain a high level of professionalism and empathy during all customer interactions.

  • Document and escalate complex issues to the appropriate departments when necessary.

  • Track and follow up on customer concerns to ensure resolution and satisfaction.

  • Adhere to company guidelines, service level agreements (SLAs), and quality standards.

  • Suggest process improvements to enhance the customer support experience.



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English.

  • Strong interpersonal skills with a customer-first attitude.

  • Proficiency in using CRM software and support tools.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Basic technical troubleshooting knowledge.

  • High-speed internet connection and a quiet, distraction-free workspace.



Experience



  • Minimum: 0–2 years in customer service or a related field (freshers welcome).

  • Previous experience in a BPO, call center, or remote support role is an advantage.



Working Hours



  • Flexible shifts available.

  • Full-time: 8-hour shifts, 5 days a week.

  • Part-time opportunities may be considered.

  • Must be available for weekend or evening shifts if required.



Knowledge, Skills, and Abilities



  • Strong problem-solving and analytical skills.

  • Ability to remain calm and handle difficult situations with patience.

  • Quick learner with adaptability to new tools and processes.

  • Team player with the ability to work independently.



Benefits



  • Competitive salary with performance-based incentives.

  • Work from the comfort of your home.

  • Paid training and continuous learning opportunities.

  • Health and wellness programs.

  • Career growth and internal promotion opportunities.



Why Join GlobalHelp Desk Inc.?


At GlobalHelp Desk Inc., we believe in empowering our employees by providing a supportive and growth-oriented work environment. You’ll be part of a diverse, innovative team where your ideas are valued, and your contributions make a real impact. Enjoy the flexibility of remote work while building a rewarding career in the customer support industry.



How to Apply


Interested candidates can apply by submitting their updated resume along with a brief cover letter to us. Please mention “Customer Support Executive – Remote” in the subject line.

Apply Now

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