Remote Customer Support Advisor

ConnectBridge Support

Available Locations: Lagos, Lagos

Job Description

Job Summary


ConnectBridge Support is seeking a highly motivated and customer-focused Remote Customer Support Advisor to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional assistance via phone, email, and chat. You will handle inquiries, resolve issues, and ensure a smooth customer experience while working from the comfort of your home. This is an excellent opportunity for individuals who enjoy problem-solving and delivering outstanding service in a remote work environment.



Key Responsibilities



  • Respond promptly to customer inquiries through phone, email, and live chat.

  • Provide accurate product and service information to customers.

  • Resolve complaints and ensure customer satisfaction by offering timely solutions.

  • Document all interactions in the customer support system accurately.

  • Escalate complex issues to the appropriate department for resolution.

  • Maintain a high level of professionalism and empathy in all interactions.

  • Follow company policies, procedures, and quality standards.

  • Suggest process improvements to enhance the customer experience.



Required Skills and Qualifications



  • Excellent communication skills in English (verbal and written).

  • Strong problem-solving abilities and attention to detail.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Proficiency in using computers, MS Office, and CRM tools.

  • Ability to work independently and as part of a remote team.

  • A quiet, distraction-free home workspace with a reliable internet connection.



Experience



  • Minimum: 0–2 years of experience in customer service or a similar role.

  • Preferred: Previous remote support experience or familiarity with helpdesk software.



Working Hours



  • Flexible scheduling options available (Full-time and Part-time shifts).

  • Must be available to work evenings, weekends, or holidays if required.

  • Time zones may vary based on customer location.



Knowledge, Skills, and Abilities



  • Knowledge of customer service principles and practices.

  • Strong interpersonal and active listening skills.

  • Ability to remain calm and patient under pressure.

  • Willingness to learn new tools and processes quickly.



Benefits



  • Competitive pay package with performance-based incentives.

  • Work from the comfort of your home – no commuting required.

  • Flexible work hours to support work-life balance.

  • Paid training and continuous professional development opportunities.

  • Health and wellness benefits (for eligible employees).

  • Opportunities for career growth and promotions.



Why Join ConnectBridge Support?


At ConnectBridge Support, we value our employees as much as we value our customers. Joining our team means becoming part of a company that fosters growth, innovation, and collaboration. We believe in empowering our team with the tools, resources, and flexibility they need to succeed. If you are passionate about delivering excellent customer experiences and want a rewarding remote career, this is the place for you!



How to Apply


If you’re ready to start an exciting career with us, please send your updated resume and a short cover letter explaining why you’re the perfect fit for this role to us. Our HR team will review your application and contact you if you’re shortlisted.

Apply Now

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