Global Customer Support Agent

WorldLine Desk

Available Locations: Lagos, Lagos

Job Description

Job Summary


WorldLine Desk is looking for a highly motivated and customer-focused Global Customer Support Agent to join our team. In this role, you will be the first point of contact for our international customers, providing world-class assistance through multiple communication channels such as email, chat, and phone. You will ensure timely resolution of customer queries, maintain a high level of professionalism, and contribute to the overall customer satisfaction and success of our brand.



Key Responsibilities



  • Handle customer inquiries via phone, email, and live chat in a courteous and professional manner.

  • Provide accurate information regarding products, services, and company policies.

  • Resolve customer issues efficiently while maintaining a positive experience.

  • Escalate complex issues to the relevant department when necessary.

  • Document all interactions accurately in the CRM system.

  • Maintain a high standard of response time and resolution rate as per company KPIs.

  • Identify recurring issues and provide feedback to improve customer support processes.

  • Stay updated with product knowledge, system updates, and company procedures.



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English (additional languages are a plus).

  • Strong problem-solving and analytical abilities.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Proficiency in using customer support tools, CRM systems, and Microsoft Office applications.

  • Customer-first mindset with patience and empathy.



Experience



  • Required: Minimum 1 year of experience in customer service or support role (international experience preferred).

  • Preferred: Experience in handling global customers in a BPO or IT-enabled service environment.



Working Hours



  • Flexible shifts, including evenings, weekends, and holidays to support global customers across different time zones.

  • Rotational schedule with a 40-hour work week.



Knowledge, Skills, and Abilities



  • Knowledge of customer service principles and practices.

  • Strong technical aptitude to quickly learn and adapt to new tools and software.

  • Ability to work independently as well as in a team environment.

  • High emotional intelligence and ability to handle challenging situations calmly.



Benefits



  • Competitive salary with performance-based incentives.

  • Health insurance and wellness programs.

  • Paid time off and holiday benefits.

  • Opportunities for career growth and professional development.

  • Work-from-home flexibility with company-provided tools and resources.



Why Join WorldLine Desk?


At WorldLine Desk, we believe that exceptional customer support builds lasting relationships. By joining us, you will become part of a global team that values collaboration, innovation, and growth. We provide continuous training, supportive management, and a rewarding work environment where your contributions truly matter.



How to Apply


Interested candidates should submit their updated resume along with a cover letter explaining why they are the right fit for this role. Apply through our official careers page or email your application to us with the subject line: Application for Global Customer Support Agent.

Apply Now

Similar Jobs