Entry Level Customer Service Associate
FreshHelp Services
Available Locations:
Lagos, Lagos
Job Description
Job Summary:
FreshHelp Services is seeking enthusiastic and customer-oriented individuals to join our team as Entry Level Customer Service Associates. This role is perfect for those who are passionate about delivering exceptional customer experiences and building strong client relationships. As the first point of contact, you will handle inquiries, resolve issues, and provide solutions that reflect our commitment to excellence. No prior experience? No problem! We provide comprehensive training to help you succeed in this role.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, troubleshooting, and service-related questions.
- Maintain accurate customer records and update systems as required.
- Escalate complex issues to the appropriate department for resolution.
- Handle customer complaints with empathy and ensure a positive resolution.
- Promote company products and services when appropriate to meet customer needs.
- Adhere to company policies, procedures, and performance metrics.
Required Skills and Qualifications:
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to navigate multiple systems.
- Strong problem-solving skills and attention to detail.
- Ability to work well in a team environment.
- Positive attitude and a customer-first mindset.
Experience:
- No prior experience required; training will be provided.
- Previous experience in customer service or call center roles is an advantage but not mandatory.
Working Hours:
- Full-time and part-time positions available.
- Flexible shifts including mornings, evenings, and weekends.
- Remote work options may be available based on performance.
Knowledge, Skills, and Abilities:
- Strong interpersonal skills with the ability to handle challenging situations calmly.
- Ability to learn quickly and adapt to new processes.
- Familiarity with CRM tools and basic office software is a plus.
- Multitasking capability in a fast-paced environment.
Benefits:
- Competitive entry-level salary with performance-based incentives.
- Paid training and development programs.
- Health insurance and wellness programs.
- Career growth opportunities within the organization.
- Employee discounts on company services and products.
- Flexible work arrangements for qualified employees.
Why Join FreshHelp Services?
At FreshHelp Services, we value our employees as much as our customers. We believe in creating an inclusive, supportive, and growth-oriented workplace where your contributions are recognized and rewarded. Joining us means being part of a team that strives for excellence, innovation, and customer satisfaction every day.
How to Apply:
If you are ready to start your career in customer service with a company that cares about your success, we want to hear from you! Apply now by sending your updated resume and a brief cover letter to us.