Online Customer Chat Executive

ClickAssist Solutions

Available Locations: Lagos, Lagos

Job Description

Job Summary


ClickAssist Solutions is seeking enthusiastic and detail-oriented Online Customer Chat Executives to join our remote support team. In this role, you will handle customer queries, provide accurate information, and ensure a seamless online experience for users through live chat support. This position is ideal for individuals who excel in written communication, possess problem-solving skills, and enjoy helping customers in a professional and friendly manner.



Key Responsibilities



  • Respond to customer inquiries via live chat in a timely and professional manner.

  • Assist customers with product information, order tracking, technical issues, and service-related questions.

  • Provide accurate and comprehensive responses to resolve customer concerns.

  • Maintain a high level of customer satisfaction by offering prompt and personalized solutions.

  • Escalate complex queries to the appropriate department when necessary.

  • Keep detailed records of customer interactions and update internal systems accordingly.

  • Collaborate with the support team to identify common issues and suggest process improvements.



Required Skills and Qualifications



  • Excellent written communication skills in English.

  • Ability to multitask and handle multiple chat conversations simultaneously.

  • Strong attention to detail and problem-solving skills.

  • Basic computer knowledge and proficiency in using chat software and CRM tools.

  • Ability to work independently and meet response time SLAs.

  • Positive attitude and a customer-centric mindset.



Experience



  • Freshers and experienced candidates are welcome to apply.

  • Prior experience in chat support, customer service, or online assistance is an advantage but not mandatory.



Working Hours



  • Flexible shifts available (Day/Night).

  • Full-time or part-time options depending on availability.

  • Candidates should be comfortable working in a 24/7 support environment with rotational shifts if required.



Knowledge, Skills, and Abilities



  • Knowledge of customer service principles and practices.

  • Familiarity with e-commerce or online service platforms is a plus.

  • Strong organizational skills and ability to manage time effectively.

  • Ability to remain calm under pressure and handle difficult customers politely.



Benefits



  • Competitive salary package with performance-based incentives.

  • Work from the comfort of your home—no commuting required.

  • Paid training and career development opportunities.

  • Flexible scheduling and work-life balance.

  • Opportunity to work with a growing company that values employees.



Why Join ClickAssist Solutions?


At ClickAssist Solutions, we believe in creating a supportive and innovative work environment where every employee can thrive. By joining our team, you’ll have the opportunity to work with cutting-edge tools, build your career in the digital service industry, and be part of a company that prioritizes your growth and success.



How to Apply


Interested candidates can apply by sending their updated resume to us with the subject line: “Application for Online Customer Chat Executive – [Your Name]” Alternatively, you can apply through our official careers page.

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