Voice and Email Support Associate

FastCall Technologies

Available Locations: Lagos, Lagos

Job Description

Job Summary:


FastCall Technologies is seeking a motivated and customer-focused Voice and Email Support Associate to join our dynamic support team. This role is ideal for individuals who enjoy interacting with customers, resolving queries, and ensuring a seamless customer experience through both voice calls and email communication. The successful candidate will act as the first point of contact for our clients, providing professional support and contributing to the overall satisfaction and loyalty of our customers.



Key Responsibilities:



  • Respond promptly and professionally to customer inquiries via voice calls and emails.

  • Identify customer needs, troubleshoot issues, and provide effective solutions.

  • Document all customer interactions accurately in the company’s CRM system.

  • Escalate unresolved issues to the appropriate department while ensuring timely follow-up.

  • Maintain a high level of product and service knowledge to assist customers effectively.

  • Collaborate with team members and other departments to improve customer experience.

  • Follow standard operating procedures and maintain quality standards in all communications.



Required Skills and Qualifications:



  • Excellent verbal and written communication skills in English.

  • Strong listening and problem-solving abilities.

  • Ability to manage multiple tasks and prioritize workload effectively.

  • Familiarity with basic computer applications (MS Office, Email, CRM systems).

  • Patience, empathy, and a customer-first attitude.



Experience:



  • Freshers are welcome to apply; previous experience in customer support, call centers, or email support is a plus but not mandatory.



Working Hours:



  • Flexible shifts available, including day and evening slots.

  • Full-time work-from-home or office-based options depending on company policy.



Knowledge, Skills, and Abilities:



  • Strong interpersonal and organizational skills.

  • Ability to adapt to changing processes and handle customer concerns professionally.

  • Attention to detail and accuracy in data entry and communication.

  • Capability to work independently as well as in a team environment.

  • Familiarity with troubleshooting software or service-related issues is advantageous.



Benefits:



  • Competitive salary with performance-based incentives.

  • Flexible work hours and potential remote work opportunities.

  • Health and wellness benefits, including insurance coverage.

  • Professional development and training programs.

  • Friendly, collaborative, and supportive work environment.



Why Join FastCall Technologies:



  • Be part of a fast-growing, innovative company committed to excellent customer service.

  • Opportunity to develop your career in customer support and communication roles.

  • Gain hands-on experience with a variety of customer interaction channels.

  • Work in a positive, inclusive culture that values your ideas and contributions.



How to Apply:


Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills to us with the subject line: “Application for Voice and Email Support Associate.” Only shortlisted candidates will be contacted for further selection rounds.

Apply Now

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