Online Chat Support Agent – Hiring Across Canada

Canada Jobs

Available Locations: Toronto, Ontario

Job Description


Are you tech-savvy, customer-focused, and looking to work from the comfort of your home? We are hiring Online Chat Support Agents across Canada to provide real-time support to our customers through live chat. This is a remote, full-time or part-time opportunity perfect for individuals who enjoy solving problems, offering guidance, and delivering exceptional digital customer service.



Key Responsibilities



  • Respond promptly and professionally to incoming customer chats

  • Provide accurate, helpful, and engaging assistance to resolve queries

  • Escalate technical issues or unresolved concerns to the appropriate team

  • Maintain a friendly and empathetic tone while assisting customers

  • Document interactions and keep records of customer communications

  • Meet performance goals related to response time, resolution rate, and customer satisfaction



Required Skills and Qualifications



  • High school diploma or equivalent

  • Excellent written communication skills in English (French is a bonus)

  • Strong typing skills with good speed and accuracy

  • Basic understanding of customer service principles and practices

  • Proficiency in using chat platforms, CRMs, and basic computer applications

  • Ability to multitask and stay organized in a remote setting



Experience



  • 0–2 years of experience in a customer service or chat support role

  • Prior experience in remote customer service is an asset, but not mandatory

  • Full training will be provided



Working Hours



  • Flexible shifts available: morning, afternoon, evening, or overnight

  • Weekend availability may be required

  • Both part-time and full-time positions open



Knowledge, Skills, and Abilities



  • Strong interpersonal and problem-solving skills

  • Tech-savvy with the ability to quickly learn new software

  • Calm under pressure with a positive, customer-first attitude

  • Ability to work independently with minimal supervision

  • Reliable internet connection and a distraction-free home workspace



Benefits



  • Fully remote position – work from anywhere in Canada

  • Competitive hourly pay with performance bonuses

  • Paid training and ongoing coaching

  • Flexible scheduling

  • Opportunities for advancement within the company

  • Supportive and inclusive virtual team environment



Why Join Us?



  • Be part of a fast-growing customer support team serving global brands

  • Gain valuable remote work experience

  • Enjoy work-life balance with flexible scheduling

  • Make a real difference by helping customers every day

  • Join a company that values diversity, empathy, and digital innovation



How to Apply


Interested candidates are encouraged to apply by submitting the following:



  • Updated resume

  • Brief cover letter (optional)

  • Availability (preferred shift times)


 

Apply Now

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