Work-From-Home Chat Process Jobs - Apply Now

IT sight Technologies

Available Locations: Thiruvananthapuram, Kerala

Job Description

Job Summary:

IT Sight Technologies is seeking dynamic, motivated, and customer-focused individuals for the Work-From-Home Chat Process. As a part of our team, you will provide exceptional service to customers through live chat, ensuring their queries are answered accurately and promptly. This role is ideal for individuals who enjoy helping others, have a passion for problem-solving, and are looking for a flexible work-from-home opportunity.

Key Responsibilities:

• Respond to customer inquiries through live chat, providing accurate and timely solutions.


• Assist with troubleshooting and resolving technical issues as they arise, ensuring customer satisfaction.


• Maintain a professional and empathetic tone while communicating with customers.


• Process customer requests, including orders, returns, or account updates, efficiently and with attention to detail.


• Adhere to company policies, guidelines, and processes while maintaining high-quality service standards.


• Escalate complex or unresolved issues to senior team members or relevant departments.


• Track and document customer interactions, ensuring all necessary information is accurately recorded.


• Ensure that customer feedback is collected and addressed for continuous improvement of services.

Required Skills and Qualifications:

• Excellent written communication skills with a strong ability to express ideas clearly and concisely.


• Proficient in using online chat systems and basic office software (MS Office, Google Workspace).


• Strong multitasking abilities to handle multiple chats simultaneously without compromising service quality.


• Customer-centric mindset with the ability to maintain a positive and helpful attitude at all times.


• Problem-solving skills with the ability to think quickly and find solutions.


• Ability to work independently and manage time effectively in a remote setting.


• High-speed internet connection and a quiet, dedicated workspace to handle customer interactions.


• Strong attention to detail and the ability to accurately record and process information.

Experience:

• Prior experience in customer service, chat support, or any customer-facing role is an advantage.


• Experience in a work-from-home or remote position is a plus but not required.


• Freshers with a passion for customer service are also welcome to apply.

Working Hours:

• Full-time and part-time positions available.


• Flexible shifts, including evening and weekend options, to accommodate various schedules.


• Ability to work a minimum of 20 hours per week.


• All shifts are remote, with flexible scheduling based on availability.

Knowledge, Skills, and Abilities:

• Strong communication skills with an ability to build rapport with customers.


• Adaptability to handle various customer situations and challenges.


• Good time management skills to ensure that all inquiries are addressed in a timely manner.


• A keen interest in customer service, with a desire to go above and beyond to solve customer issues.


• Ability to remain calm under pressure and deal with difficult customers effectively.


• Comfort with working in a fast-paced, online environment.


• Tech-savvy and quick to learn new software and tools related to chat support.

Benefits:

• Work-from-home flexibility, allowing you to balance work with personal life.


• Competitive salary with performance-based incentives.


• Comprehensive training to help you succeed in the role.


• Opportunities for growth and advancement within the company.


• Access to a supportive and collaborative team environment.


• Health insurance benefits (for full-time employees).


• Paid time off and holiday benefits.


• Employee discounts and other perks.

Why Join IT Sight Technologies:

• Join a rapidly growing company with a strong commitment to innovation and customer satisfaction.


• Work with a team that values professional development and offers training to enhance your skills.


• Enjoy a flexible and remote work environment that allows you to thrive both personally and professionally.


• Be a part of a supportive, inclusive culture where your contributions are recognized and rewarded.


• Gain valuable experience in customer service that can propel your career forward.

How to Apply:

• To apply, please send your updated resume and a brief cover letter outlining your relevant skills and experience to us.


• In your cover letter, explain why you would be a great fit for the Work-From-Home Chat Process role and how your background aligns with the responsibilities of the position.


• We look forward to reviewing your application and discussing how you can contribute to the success of IT Sight Technologies!