Amazon hiring work from home customer support associate
Amazon
Available Locations:
Pune, Maharashtra
Job Description
📝 Job Summary
Amazon is seeking enthusiastic, self-motivated, and customer-obsessed individuals to join our dynamic Customer Support team as Work from Home Customer Support Associates. In this role, you will be the first point of contact for Amazon customers, delivering world-class service and resolving inquiries efficiently and professionally. You will interact with customers across various platforms including voice, chat, and email. This is a remote position, offering the flexibility to work from the comfort of your home while being a vital part of one of the world's most customer-centric companies.
🔧 Key Responsibilities
- Respond to customer inquiries via phone, chat, and email in a timely and professional manner
- Provide accurate, valid, and complete information by using the right tools, policies, and procedures
- Resolve product or service issues by clarifying the customer's complaint and offering appropriate solutions
- Escalate unresolved issues to appropriate internal teams for further investigation
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Accurately document customer interactions and follow communication procedures, guidelines, and policies
- Ensure customer satisfaction and deliver a personalized experience with every interaction
- Adapt quickly to changes in Amazon systems, procedures, and customer needs
✅ Required Skills and Qualifications
- Excellent communication skills in English, both verbal and written
- Basic computer knowledge and typing speed of at least 35 WPM
- Ability to multi-task, prioritize, and manage time effectively
- Strong problem-solving skills with a proactive approach
- Customer-oriented and able to handle stress gracefully under pressure
- Familiarity with Microsoft Office and customer service tools
- A reliable internet connection and a quiet, distraction-free workspace
📚 Experience
- Minimum 6 months to 1 year of customer service experience preferred (Freshers with excellent communication skills are also welcome)
- Experience in a remote or call center environment is an advantage
⏰ Working Hours
- Flexible work shifts available (24/7 rotational shifts including weekends and holidays)
- Full-time and part-time roles available depending on location and team requirement
- Candidates must be willing to work in shifts as per business requirements
📖 Knowledge, Skills, and Abilities
- Strong customer focus and a genuine desire to help
- Adaptability to fast-paced work environments and shifting priorities
- Ability to learn quickly and retain product/process knowledge
- Familiarity with e-commerce platforms is a plus
- Strong attention to detail and accuracy
- Self-disciplined, self-motivated, and a team player
🎁 Benefits
- Work from the comfort of your home
- Competitive compensation and performance-based incentives
- Internet allowance and training provided
- Health and wellness benefits (medical, dental, vision – as per policy)
- Career advancement and growth opportunities within Amazon
- Employee discounts on Amazon products
- Paid time off and holiday leave (as per policy)
🌟 Why Join Amazon?
At Amazon, we don’t just offer jobs — we offer careers. You’ll be part of an inclusive, diverse, and innovative team that is passionate about delivering exceptional customer experiences. Working with Amazon means working with some of the brightest minds in the industry and the opportunity to grow your career from the comfort of your home. Be part of a company that values integrity, accountability, and excellence.
📬 How to Apply
Ready to start your Amazon journey? Click on the Apply Now button or visit our official careers page: https://www.amazon.jobs Search for “Customer Support Associate – Work from Home” and submit your application online. Ensure your resume is up-to-date and highlights your customer service experience and skills.