Remote Chat Support Jobs - Flexible Hours

Fresher Jobs Hub

Available Locations: Kollam, Kerala

Job Description

Job Summary

Fresher Jobs Hub is seeking a highly motivated and customer-centric individual to join our team as a Remote Chat Support Representative. This flexible, work-from-home role offers you the opportunity to provide exceptional customer support via chat, assisting clients with inquiries, issues, and product information. If you have excellent communication skills and a passion for helping others, this role is for you.

Key Responsibilities

• Respond to customer inquiries promptly and professionally through live chat support.


• Resolve customer issues and complaints, providing effective solutions and ensuring customer satisfaction.


• Assist customers with product information, services, troubleshooting, and order status.


• Maintain a positive, empathetic, and professional attitude toward customers at all times.


• Document and track customer interactions using CRM software or internal systems.


• Collaborate with other departments to address and resolve customer concerns.


• Participate in team meetings to improve processes and enhance the customer experience.


• Uphold company policies and guidelines to ensure compliance with best practices.

Required Skills and Qualifications

• Strong written communication skills with the ability to engage with customers in a friendly and clear manner.


• Proficiency in using live chat support software and other communication tools.


• Ability to work independently and manage time effectively in a remote work environment.


• Basic troubleshooting skills and knowledge of customer support processes.


• Strong attention to detail and problem-solving abilities.


• Positive and professional attitude, with a customer-first mindset.


• Reliable internet connection and a quiet work environment conducive to remote work.

Experience

• Prior experience in customer support or chat-based support is preferred but not required.


• Experience in working remotely or in a flexible work setting is an advantage.

Working Hours

• Flexible hours with the ability to choose your preferred shifts.


• Opportunity for part-time or full-time schedules depending on availability.

Knowledge, Skills, and Abilities

• Excellent typing speed and accuracy.


• Proficiency in using common digital communication tools and platforms.


• Ability to multi-task and switch between different support requests without compromising on quality.


• Strong organizational skills to manage multiple chats simultaneously.


• Ability to maintain composure in stressful situations and handle difficult customers professionally.

Benefits

• Competitive pay with opportunities for performance-based bonuses.


• Flexible working hours that allow for a healthy work-life balance.


• Full training and support to help you succeed in your role.


• The opportunity to work remotely from anywhere, saving on commute time and expenses.


• Employee wellness programs and access to support resources.

Why Join Fresher Jobs Hub?

• Work-Life Balance: Enjoy the freedom of remote work with flexible hours.


• Supportive Environment: Join a team of dedicated professionals committed to your growth.


• Career Growth: Gain valuable experience in customer support and enhance your skills for future opportunities.


• Inclusive Culture: Be part of an inclusive and diverse workplace that values your unique contributions.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter explaining their interest in the position. Applications can be submitted via the Fresher Jobs Hub career portal.