Job Summary:
Disney is looking for passionate and customer-focused individuals to join our Social Media Customer Support team. In this role, you will represent the Disney brand by engaging with customers across various social media platforms, ensuring a magical and positive experience. Your primary responsibility will be to assist guests with inquiries, concerns, and feedback while upholding the Disney standard of excellence. If you love storytelling, problem-solving, and creating memorable experiences, this role is for you!

Key Responsibilities:

• Monitor and respond to customer inquiries on Disneys social media platforms, including Facebook, Twitter, Instagram, and other digital channels.

• Provide timely, accurate, and engaging responses that align with Disneys brand voice and customer service standards.

• Address customer concerns, troubleshoot issues, and escalate more complex matters to the appropriate departments when necessary.

• Maintain a positive and professional tone while handling a high volume of customer interactions.

• Collaborate with internal teams to gather accurate information and provide comprehensive solutions.

• Identify trending issues, customer sentiments, and feedback, and report them to management for continuous improvement.

• Uphold Disneys commitment to excellence in customer service, ensuring a magical and memorable experience for every guest.

Required Skills and Qualifications:

• Excellent written communication skills with the ability to convey information clearly and professionally.

• Strong understanding of social media platforms and best practices for customer engagement.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced, remote work environment.

• Exceptional problem-solving skills and the ability to think on your feet.

• High level of empathy and patience when assisting customers.

• Familiarity with Disney products, services, and experiences is a plus.

• Proficiency in using customer service software, CRM tools, and social media management platforms.

Experience:

• Previous experience in customer service, preferably in social media support or digital engagement.

• Experience working in a remote customer service role is an advantage.

• Knowledge of Disney parks, resorts, and streaming services is beneficial.

Working Hours:

• Flexible schedules, including weekends, evenings, and holidays, to accommodate Disneys global audience.

• Shifts will be assigned based on business needs and time zones.

Knowledge, Skills, and Abilities:

• Strong attention to detail and ability to maintain brand integrity.

• Adaptability to changing policies and procedures in a dynamic environment.

• Team player with excellent collaboration skills.

• Ability to handle sensitive customer interactions with discretion and professionalism.

Benefits:

• Competitive salary with performance-based incentives.

• Work-from-home flexibility with company-provided tools and resources.

• Health, dental, and vision insurance (for eligible employees).

• Employee discounts on Disney products, services, and theme park tickets.

• Opportunities for career growth and professional development within Disney.

Why Join Disney?

• Be a part of the worlds most beloved entertainment brand.

• Work in a fun, creative, and dynamic environment with a team that shares your passion for storytelling and customer service.

• Enjoy exclusive Disney perks and benefits while making a meaningful impact on guests around the world.

How to Apply:
Interested candidates can apply online through Disneys official career portal. Submit your updated resume along with a cover letter detailing your experience and why you would be a great fit for the role. We look forward to welcoming you to the Disney family!