Apple Home Advisor (Multiple Locations)

Fresher Jobs Hub

Available Locations: Pune, Maharashtra

Job Description

Job Summary


Are you passionate about Apple products and enjoy helping people? Fresher Jobs Hub is hiring enthusiastic and tech-savvy individuals to join our team as Apple Home Advisors. In this role, you'll be the voice of Apple, assisting customers with everything from product guidance to technical troubleshooting. This remote position allows you to work from the comfort of your home while delivering top-tier support to Apple users across the country.



Key Responsibilities



  • Provide exceptional customer service to Apple customers via phone, chat, and email.

  • Diagnose and troubleshoot hardware and software issues on Apple devices (iPhone, iPad, Mac, Apple Watch, etc.).

  • Guide customers through product features, setup processes, and best practices.

  • Escalate unresolved technical concerns to senior advisors or technical support teams when necessary.

  • Stay up to date with Apple products, services, policies, and procedures.

  • Document customer interactions and solutions accurately using internal systems.

  • Represent Apple’s brand with professionalism, empathy, and integrity at all times.



Required Skills and Qualifications



  • Strong communication skills (written and verbal) in English.

  • Familiarity with Apple devices, operating systems (macOS, iOS), and ecosystem.

  • Excellent problem-solving ability and customer-focused mindset.

  • Ability to handle multiple chats/calls at once in a calm and efficient manner.

  • Basic technical knowledge and willingness to learn quickly.



Experience



  • No prior experience required—training will be provided.

  • Freshers, students, and career switchers are encouraged to apply.

  • Prior experience in customer support or a technical helpdesk role is a plus but not mandatory.



Working Hours



  • Flexible working shifts available (morning, afternoon, evening, and weekend options).

  • Full-time (8 hours/day) and part-time (4–6 hours/day) shifts offered.

  • Must be able to work at least 20 hours per week.



Knowledge, Skills, and Abilities



  • Basic knowledge of Apple products and services (training provided).

  • Ability to work independently and manage time effectively.

  • Strong attention to detail and organizational skills.

  • Adaptability to evolving tools, processes, and business needs.

  • High-speed internet connection and a quiet workspace at home.



Benefits



  • Work from anywhere with a flexible schedule.

  • Paid training and continuous upskilling opportunities.

  • Competitive hourly pay with performance-based bonuses.

  • Employee discounts on Apple products and services.

  • Career advancement opportunities within Apple support teams.

  • Inclusive and diverse work culture.



Why Join Us


Fresher Jobs Hub partners with global leaders like Apple to create remote work opportunities that empower fresh talent. As an Apple Home Advisor, you’ll become a part of a trusted community, receive best-in-class training, and gain valuable experience with one of the world’s most recognized tech brands—all from the comfort of your home.



How to Apply


Ready to start your journey as an Apple Home Advisor? Click the Apply Now button on our website or send your updated resume to us with the subject line: Apple Home Advisor Application.


Applications are reviewed on a rolling basis. Early applicants are given priority.

Apply Now

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