Amazon Chat Process Executive (Work From Home)

Amazon

Available Locations: Coimbatore, Tamilnadu

Job Description

Job Summary


Amazon is seeking highly motivated and customer-focused individuals to join our dynamic Customer Service team as Chat Process Executives. This is a work-from-home opportunity, designed for candidates who are passionate about delivering exceptional service through digital communication channels. As a Chat Process Executive, you will be responsible for assisting Amazon customers via live chat, resolving queries, addressing concerns, and providing timely, accurate information — all while ensuring a seamless and satisfying customer experience.



Key Responsibilities



  • Handle inbound customer inquiries via chat in a fast-paced virtual environment.

  • Resolve customer issues related to orders, payments, deliveries, returns, and account status.

  • Maintain high levels of customer satisfaction through clear, empathetic, and prompt communication.

  • Adhere to defined quality standards and performance metrics.

  • Escalate unresolved issues to appropriate departments and follow up as necessary.

  • Maintain accurate documentation of customer interactions and transactions.

  • Multitask across multiple chat windows and systems efficiently.



Required Skills and Qualifications



  • Excellent written English communication skills.

  • Strong typing speed (minimum 30-40 WPM) with high accuracy.

  • Customer-centric mindset and the ability to remain calm under pressure.

  • Basic understanding of e-commerce platforms and customer service etiquette.

  • Ability to handle confidential information with discretion.

  • Proficient in using computers, web applications, and online tools.



Experience



  • Freshers and experienced candidates are welcome to apply.

  • Prior experience in a chat support, BPO, or customer service role is an added advantage.



Working Hours



  • Flexible shift timings (Rotational shifts including weekends and public holidays).

  • Full-time and part-time positions available.

  • Candidates must be open to working night shifts (as required based on customer location).



Knowledge, Skills and Abilities



  • Strong problem-solving and decision-making skills.

  • Attention to detail and ability to follow structured workflows.

  • Capacity to learn new tools and systems quickly.

  • Self-motivated and capable of working independently with minimal supervision.

  • Ability to work in a fast-paced, remote environment and manage time efficiently.



Benefits



  • Competitive salary with performance-based incentives.

  • Work-from-home convenience and flexibility.

  • Health insurance and wellness programs.

  • Internet allowance or reimbursement (as per company policy).

  • Employee discounts on Amazon products and services.

  • Growth and upskilling opportunities through Amazon career programs.



Why Join Amazon?


At Amazon, we put our customers first — and that begins with the people who serve them. As a part of the Amazon Chat Process team, you’ll be empowered to make a difference in every interaction. We offer a vibrant virtual work culture, excellent growth potential, and the opportunity to work for one of the world’s most innovative companies. Join us and be part of a global family driven by customer obsession, innovation, and operational excellence.



How to Apply


Click the link below to apply directly through our careers page: 🔗 Apply Now on Amazon Careers (or insert specific application link if available) Ensure your resume is up-to-date and highlights your customer service and communication skills. Shortlisted candidates will be contacted for the next round, which includes an online assessment and virtual interview.

Apply Now

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