Remote Healthcare Customer Support Representative

Fresher Jobs Hub

Available Locations: Chennai, Tamilnadu

Job Description

Job Summary


Fresher Jobs Hub is seeking a compassionate, detail-oriented, and efficient Remote Healthcare Customer Support Representative to join our growing remote team. This role involves providing virtual assistance to patients and clients by resolving healthcare-related queries, verifying insurance information, handling appointment scheduling, and ensuring a high level of patient satisfaction. You will act as the bridge between patients and healthcare providers, ensuring all communications are professional, empathetic, and accurate. This opportunity is ideal for individuals passionate about healthcare services and customer support, with the flexibility to work from home.



Key Responsibilities



  • Respond to inbound inquiries via phone, email, or chat from patients regarding medical appointments, billing, insurance, and healthcare services.

  • Maintain accurate patient records by updating information in internal systems.

  • Assist patients in understanding their insurance coverage, claims, and benefit details.

  • Handle appointment scheduling, rescheduling, and cancellations.

  • Resolve patient issues with professionalism and escalate complex concerns when necessary.

  • Ensure all communication complies with HIPAA and internal confidentiality standards.

  • Work collaboratively with healthcare providers and billing departments to resolve discrepancies.

  • Meet daily, weekly, and monthly performance KPIs such as response time, satisfaction rating, and resolution rate.



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English.

  • Strong customer service orientation with a calm, empathetic demeanor.

  • Ability to multitask, manage time effectively, and remain organized.

  • Basic understanding of healthcare terminology and insurance processes.

  • Familiarity with CRM tools and healthcare management software is a plus.

  • Must have a stable internet connection and a quiet, distraction-free workspace.



Experience



  • 0–2 years of experience in customer service, healthcare support, or call center operations.

  • Freshers with excellent communication skills and a desire to work in the healthcare sector are encouraged to apply.



Working Hours



  • Flexible shifts available (Morning, Afternoon, or Night depending on the time zone).

  • Minimum 5 working days per week.

  • Option to work weekends or holidays with compensatory time off.



Knowledge, Skills, and Abilities



  • Knowledge of medical billing, insurance claims, or patient support workflows (preferred).

  • Proficiency in MS Office and Google Workspace tools.

  • Ability to stay composed under pressure and handle sensitive patient concerns.

  • Strong ethical standards and respect for patient confidentiality.



Benefits



  • Work-from-home flexibility with full-time and part-time options.

  • Training provided for freshers.

  • Weekly/monthly performance incentives and bonuses.

  • Paid virtual onboarding and continuous learning programs.

  • Access to wellness and mental health support resources.

  • Opportunities for growth within the healthcare support field.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in unlocking career opportunities for individuals at all stages of their journey. Whether you're just starting out or looking to explore the healthcare domain remotely, we offer a nurturing and inclusive environment. With a focus on work-life balance, training support, and career development, you'll find a team that values your contribution and helps you grow professionally.



How to Apply


Ready to make a difference from the comfort of your home? 📧 Send your updated resume to careers@fresherjobshub.com with the subject line: Healthcare Support - Remote Application. 💻 Or apply directly via our website: www.fresherjobshub.com/apply

Apply Now

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