Online Chat Process - Night Shift Jobs for Beginners

Fresher Jobs Hub

Available Locations: Neyyattinkara, Kerala

Job Description

📝 Job Summary


Fresher Jobs Hub is offering a golden opportunity for freshers and job seekers looking to start their careers in customer support. As an Online Chat Process Executive, you will be responsible for resolving customer queries in real time via chat. This is a remote, night shift position, ideal for individuals seeking flexible hours and an entry point into the digital workforce. Training will be provided—no prior experience required!



🎯 Key Responsibilities



  • Handle customer inquiries and provide accurate responses through live chat support.

  • Maintain a positive and empathetic tone throughout all customer interactions.

  • Escalate complex issues to the relevant department for resolution.

  • Accurately document customer interactions and feedback.

  • Meet performance metrics such as response time, resolution time, and customer satisfaction.

  • Follow communication scripts and adhere to company guidelines.



✅ Required Skills and Qualifications



  • Basic understanding of how live chat works (training will be provided).

  • Strong written communication skills in English.

  • Good typing speed (minimum 30 WPM) with accuracy.

  • Ability to work independently with minimal supervision.

  • Must have a personal computer/laptop with stable internet access.

  • High school diploma or equivalent required.



📚 Experience



  • Experience Level: Entry-Level / Freshers welcome

  • Training: Comprehensive training will be provided at no cost.

  • Prior experience in customer service or BPO is a plus but not mandatory.



🕒 Working Hours



  • Night Shifts: 10:00 PM to 6:00 AM (IST)

  • 5 days a week (Rotational Week-Offs)

  • Flexible working options for part-time candidates available.



🧠 Knowledge, Skills, and Abilities



  • Ability to multi-task and manage time efficiently in a fast-paced environment.

  • Strong interpersonal and problem-solving skills.

  • Reliable, punctual, and responsible.

  • Basic knowledge of using a computer, internet browsing, and chat tools.

  • Willingness to learn and grow within the company.



🎁 Benefits



  • Work from the comfort of your home.

  • Night shift allowances and performance bonuses.

  • Paid training with certification.

  • Career advancement opportunities in support and operations.

  • Internet allowance for eligible candidates.

  • Certificate of work experience after successful completion of 3 months.



🌟 Why Join Fresher Jobs Hub?



  • We specialize in beginner-friendly, remote job opportunities for freshers and job seekers.

  • Inclusive, flexible work culture that supports learning and development.

  • Proven track record of placing thousands of students, homemakers, and job changers into meaningful roles.

  • A great stepping stone into the customer support or IT service industry.



📨 How to Apply


Interested candidates should send their updated resume to us with the subject line: "Application for Online Chat Process – Night Shift". Shortlisted applicants will be contacted for a brief online assessment followed by a virtual interview.

Apply Now

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