Job Summary:
Fresher Jobs Hub is looking for enthusiastic, motivated, and customer-oriented individuals to join our remote call center team. This position is ideal for freshers who are eager to start their career in the customer service industry. As a Night Shift Call Center Representative, you will be responsible for providing excellent customer service while handling inbound and outbound calls. The role is completely remote, allowing you the flexibility to work from the comfort of your home.
Key Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Provide product/service information, resolve issues, and answer customer queries.
- Maintain accurate and detailed records of customer interactions and transactions.
- Upsell and cross-sell products or services when appropriate.
- Follow scripts and guidelines while ensuring customer satisfaction.
- Meet or exceed performance targets for call volume, resolution time, and customer satisfaction.
- Escalate unresolved issues to higher-level support if needed.
- Stay updated on company products, services, and policies to provide accurate information.
Required Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong active listening skills and the ability to engage with customers.
- Basic computer proficiency, including familiarity with MS Office or similar tools.
- Ability to work independently and as part of a team.
- High attention to detail and problem-solving skills.
- Ability to handle high call volumes in a fast-paced environment.
- A positive and professional attitude when dealing with customers.
- Ability to follow instructions and work within a structured framework.
Experience:
- No prior experience required; however, customer service experience is a plus.
- Freshers and individuals looking to start their career in a call center role are encouraged to apply.
- Basic knowledge of customer service principles is beneficial but not mandatory.
Working Hours:
- Night shift positions available.
- Flexible working hours with the possibility of rotating shifts.
- Ideal for individuals looking to work during nighttime hours (e.g., 10 PM - 6 AM, or similar timings depending on the region).
Knowledge, Skills, and Abilities:
- Knowledge of customer service practices and procedures.
- Ability to work under pressure and handle stressful situations.
- Familiarity with call center software (training will be provided).
- Multitasking skills and ability to manage time effectively.
- Strong interpersonal skills and ability to build rapport with customers.
- Ability to work in a remote environment and manage self-discipline effectively.
Benefits:
- Competitive salary with incentives and performance-based rewards.
- Flexible work hours and the convenience of working from home.
- Comprehensive training to help you succeed in your role.
- Career development opportunities within the company.
- Work-life balance with the ability to manage your schedule.
- Supportive and inclusive team culture.
Why Join:
- Opportunity to gain valuable experience in customer service and call center operations.
- Work remotely and enjoy a flexible, comfortable work environment.
- Join a company that values fresh talent and offers ample growth potential.
- Competitive pay with additional bonuses based on performance.
- Be a part of an innovative, growing team committed to professional development.
How to Apply:
Interested candidates are encouraged to submit their updated resumes and a brief cover letter explaining their interest in the role. Please apply through our website or send your application to us. We look forward to hearing from you and potentially welcoming you to our team!