Work from Home Night Shift Jobs in Customer Service

Fresher Jobs Hub

Available Locations: Coimbatore, Tamilnadu

Job Description

Job Summary:

Fresher Jobs Hub is seeking motivated and customer-focused individuals to join our team as Work from Home Customer Service Representatives for night shifts. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring their experience with our company is seamless and positive. This position is ideal for individuals who are looking for flexible working hours in a dynamic, supportive, and fast-paced environment.

Key Responsibilities:

• Handle inbound customer service calls, emails, and chat inquiries efficiently and professionally.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Resolve customer complaints and issues through effective problem-solving techniques.


• Document customer interactions and transactions in the CRM system.


• Follow up with customers to ensure their inquiries are resolved and satisfaction is achieved.


• Maintain a high level of professionalism and customer service at all times.


• Adhere to company policies, procedures, and regulatory guidelines.


• Collaborate with team members to achieve department goals and ensure high customer satisfaction.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.


• Strong customer service orientation and a passion for helping others.


• Ability to work independently with minimal supervision.


• Ability to multi-task and manage time effectively.


• Proficiency with basic computer applications and CRM software.


• Ability to adapt to different customer personalities and resolve conflicts professionally.


• High level of patience and empathy when handling customer issues.


• A positive and solution-focused attitude.

Experience:

• Prior experience in customer service or related field is preferred but not mandatory.


• Freshers are welcome to apply, provided they have a strong desire to learn and grow in customer service.


• Experience working in night shifts or flexible hours is an advantage.

Working Hours:

• Night Shift (hours will vary, typically between 8 PM to 5 AM).


• Must be available to work on weekends and holidays as required.


• The position offers flexibility in scheduling within the night shift window.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.


• Ability to handle difficult situations with tact and professionalism.


• Good problem-solving and analytical skills.


• Proficient in navigating web-based applications and CRM tools.


• Strong attention to detail and organizational skills.


• Ability to work in a fast-paced environment and manage time efficiently.

Benefits:

• Competitive salary and performance-based incentives.


• Flexible work schedule (Work from Home).


• Comprehensive training and support.


• Opportunity for career advancement within the company.


• Work-life balance with minimal commute time.


• Health benefits and insurance plans (if applicable).


• Friendly, supportive, and dynamic work culture.

Why Join Us:

At Fresher Jobs Hub, we value innovation, creativity, and a customer-first mindset. Join us for the opportunity to work in an inclusive environment with the flexibility of working from home. You’ll be part of a team that focuses on both individual growth and organizational success. We provide extensive training, competitive benefits, and room for growth, making this the perfect role for someone looking to build a career in customer service.

How to Apply:

Interested candidates are encouraged to apply by submitting their updated resume along with a brief cover letter explaining their interest in the role. Please ensure you highlight any relevant skills and experience related to customer service. You can submit your application via the “Apply Now” button on our website or send it directly to us. We look forward to hearing from you!